Business Change Specialist

Can you lead business change activities, engage stakeholders effectively, and help deliver meaningful organisational benefits?

Have you successfully supported change programmes, developed communication plans, and driven the adoption of new ways of working?

Are you a proactive Business Change Manager with the skills to influence stakeholders, champion best practice, and deliver lasting change?

If so, we’d love to hear from you!

Our team plays a key role in delivering impactful organisational change across the business, working closely with project teams, operational colleagues, and senior stakeholders. We are a collaborative and supportive department focused on continuous improvement, innovation, and ensuring colleagues are equipped to succeed through change. This is an exciting opportunity to work in a dynamic environment where your contribution will help shape the successful delivery of projects and improvements that make a real difference to our people, processes, and services.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA:

DVLA – Home , Civil Service Careers

The Change Manager prepares the business for the changes delivered by the project. They act as a bridge between the project and business users, ensuring that activities are planned and completed to help the business implement the agreed change and realise the benefits. They lead and manage change teams, deliver change across the business, and provide specialist knowledge for projects and new initiatives.

Your responsibilities will include, but aren’t limited to:

• Identify stakeholders and ensures their inclusion in the stakeholder engagement plan. Serve as the lead contact point for nominated stakeholders within each change.
• Assist the Project Manager and business/end users in identifying, qualifying, and updating business readiness criteria before implementation.
• Prepare, manage and update the change plan.
• Contribute to the creation of necessary business change products and engage relevant business/end users throughout the process.
• Lead business change activities and collaborate with the project team to achieve the benefits and outcomes in the business case. Champion best practices and provide expert advice to team members and the project community. Assess and understand stakeholder impact to enhance their adoption of the change.
• Help the Stakeholder Manager and Project Manager create and maintain communication plans related to change management.
• Support the Benefits Manager, Project Manager, and stakeholders in identifying and leveraging benefits. Incorporate benefits management into all change activities.
• Collect and shares data in line with data standards. Uses digital tools to manage change initiatives effectively, ensuring that data analytics support the identification and tracking of change impacts and the adoption of new ways of working.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's skills and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

• Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (1000-word count). Please provide evidence of your Experience of the following:
• Implementing change successfully and delivering business benefits.
• Identifying, managing, and mitigating risks and issues to support successful delivery and outcomes.
• Planning and coordinating activities to deliver business benefits and outcomes.
• Leading and supporting teams to deliver successful outcomes and continuous improvement.

Should a large number of applications be received, an initial sift may be conducted using the lead experience point, ‘Implementing change successfully and delivering business benefits’. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The sift will take place from 22/09/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – Leadership
• Technical – Business Change & Implementation- Level: Working, Risk and Issue Management – Level: Awareness, Scheduling – Level: Awareness

Technical Skills will be assessed against the Government Project Delivery Capability Framework - Change Manager HEO - Government Project Delivery

The interviews will take place week commencing 05/10/2026

This interview will be conducted in person at our Swansea office (DVLA, Longview Road, Morriston Swansea). Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour

Threats or acts of violence

Illegal activity or substance misuse

Sexually explicit material

Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle—it’s about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.