Delivery Manager (HEO)

This role is vitally important to the effectiveness of the Building Safety Regulator (BSR) in ensuring the safety of residents and communities by providing effective operational leadership and oversight across Building Control.

Working as part of the Operational Delivery Team, you will ensure that regulatory activity, workloads, resources and workflow are coordinated and progressed effectively, supporting Regulatory Leads and regulatory partners to deliver assessment activity within required timescales and to a high standard.

You will work closely with Case Officers, Regulatory Leads and Multi-Disciplinary Team (MDT) members, providing operational support and oversight to ensure cases and associated activity progress efficiently. This will include managing workloads and priorities, coordinating resources, monitoring performance and identifying and resolving risks or issues that could affect delivery.

The role will operate across the Building Control function and may have a particular focus on either Building Control leadership or Building Control Workflow. The core responsibilities and expectations of the role are common across both areas, with the emphasis varying depending on the area of deployment.

For Building Control leadership, this will include providing operational oversight of casework, assessment timelines, caseloads and the delivery of Case Officer teams. For Building Control Workflow, this will include oversight of workflow, MDT allocation, resource capacity and the coordination of activity to ensure the right resources are available at the right time.

You will contribute to the continued development of the Building Control service, identifying opportunities to improve processes, efficiency and ways of working. You will work collaboratively across the wider team to support changing business priorities and help build a consistent, high-performing operational service.

Where applicable, you will also provide line management, coaching and development support to colleagues, ensuring people are supported to deliver effectively and consistently.

Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week over five days.

The Building Safety Regulator (BSR) became an Arm's Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) on 1st June 2026.

The BSR is a Non-crown, Non-Departmental Public Body (NDPB), and as such its employees are Public Servants, rather than Civil Servants.

All employees will have access to:

• The Civil Service Pension Scheme.
• Civil Service Jobs and the ability to apply for roles advertised Across Government.
• The entitlement to compensation being calculated in line with the Civil Service Compensation Scheme.

Existing Civil Servants transferring into BSR will have their continuity of Service recognised for the purposes of sick pay and annual leave entitlement. However, if they later move to another Civil Service department, continuity of service may not automatically be recognised by the receiving department.

This would be subject to that department’s own policies and arrangements.

Key Responsibilities

• Provide effective operational leadership and oversight, ensuring Building Control activity, workloads and priorities are managed effectively and delivered at pace in line with business priorities and mandatory timelines. Work with colleagues to manage competing priorities, identify issues affecting delivery and ensure appropriate action is taken.
• Manage and coordinate workloads, casework and resources, including reviewing caseloads and workloads, coordinating MDT allocation and resource capacity, and ensuring resources are effectively aligned to demand. Work with Case Officers, Regulatory Leads and colleagues to keep cases and assessment activity progressing and manage backlogs where required.
• Monitor performance, data and operational information, maintaining accurate trackers, databases and case management systems to support performance reporting, business planning and effective decision-making. Analyse operational information to identify trends, delivery issues, capacity pressures and opportunities for improvement.
• Identify, manage and escalate operational risks and issues, including delays, capacity constraints, conflicts of interest, dependencies and issues affecting case or workflow progression. Provide operational advice and guidance to Case Officers, Regulatory Leads, MDT members and colleagues and support the effective resolution of issues.
• Provide leadership, support and effective stakeholder management, working collaboratively with internal and external stakeholders to support delivery and maintain consistent and high quality working practices. Provide leadership, coaching and support to colleagues and, where applicable, undertake line management responsibilities, supporting performance, development and wellbeing.
• Lead and contribute to continuous improvement and change, identifying opportunities to improve operational processes, casework, workflow, resource deployment and service delivery. Support the development, implementation and embedding of new or revised processes and ways of working.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application Information

As part of your application, you will be invited to complete an anonymised CV which should include your career history, experience, and qualifications.

You will also be asked to complete an anonymised Personal Statement, of no more than 1000 words which demonstrates how you meet the Essential Skills and Criteria of the job advert.

In addition, you will be required to complete a 250 word statement on the behaviour, working together.

Please be advised that the CV is for information purposes only and will not be scored.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement How to apply

Sift Information

The sift will take place from week commencing 21st September 2026 when you will be assessed on your 250 word statement and Personal Statement.

IMPORTANT: Please note an initial sift will be conducted on your 250 word statement. If you meet the benchmark for this element, you will be progressed to a full sift in which the Personal Statement will also be scored. If you do not meet the standard for the statement, you will not receive a score for your Personal Statement.

Interview Information

Interviews will take place from week commencing 5th October 2026 when you will be assessed against the behaviours detailed within the job advert. You will also be asked strength based questions.

The lead behaviour, Delivering at Pace, will be used in the event of a tie-break.

Sponsorship

This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.

Further Information

Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.

BSR reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within BSR. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.

From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE’s Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box internal.fraud@cabinetoffice.gov.uk.

Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK

It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of BSR terms and conditions, please see the attached BSR Terms and Conditions document.

Progression through pay ranges is subject to annual pay awards as permitted within annual pay remit guidance and negotiations with Trade Unions.

BSR is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.

If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk

If successful in securing your role, BSR can provide suitable workplace adjustments to support you throughout your career with BSR.

Any move to BSR from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.

Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further;

Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.

Feedback will only be provided if you attend an interview or assessment.