1. Who we are and how to contact us
CS Interview Coach is an independent business established in the United Kingdom and selling to consumers in the United Kingdom.
Contact: customerservice@csinterviewcoach.com — the address for service of any notice under these Terms.
By creating an account or using the service you agree to these Terms of Service. If you do not agree, do not use the service.
2. The service
CS Interview Coach is an AI-powered interview preparation tool for people applying to UK Civil Service roles. It provides:
- AI-scored mock interview practice aligned to the Civil Service Behaviours framework
- Written feedback and coaching notes generated by the Claude AI (Anthropic)
- A question bank covering all Civil Service Behaviours across grade levels
- Downloadable revision guides and resources
The service is a preparation tool only. See Section 12 (Limitation of liability) for important information about what we do and do not guarantee.
3. Who can use the service
The service is intended for people applying for roles in the UK Civil Service and is sold to consumers in the United Kingdom.
Each account is for one named individual. You are responsible for the security of your login details and for all activity carried out under your account.
4. Plans and pricing
Free plan
Available to all registered users at no cost. The Free plan provides limited access to the question bank and a restricted number of AI-scored practice sessions. Features available on the Free plan may change at any time.
Interview Sprint — £24.99 per month (recurring subscription)
Provides full access to all features, unlimited AI-scored sessions, the complete question bank, and all downloadable guides for as long as your subscription is active.
- Billed monthly in advance via Stripe.
- Automatically renews each month unless cancelled.
- You may stop it at any time. Stopping it prevents the next payment; access continues to the end of the billing period already paid for. See Section 6.
Lifetime — £99.99 (one-time payment)
A single payment granting access to all features, and to new features as released, for as long as CS Interview Coach continues to operate. “Lifetime” refers to the operating life of the service and not to the lifetime of the purchaser. Section 10 applies if the service closes.
- Access is granted immediately upon successful payment.
- There is nothing to renew and you will never be charged again for the plan.
- Features described as “coming soon” or “planned” are statements of current intention and not commitments. They form no part of the contract and may be changed or withdrawn.
- Access begins on payment. You may cancel within 14 days under Section 6.
5. Billing and payment
Payments are processed by Stripe. By subscribing to Interview Sprint, you authorise us to charge your payment method on a recurring monthly basis until you cancel.
If a payment fails, we may retry the charge and/or suspend access to paid features until payment is successful. We will notify you of payment failures by email.
All prices are in pounds sterling and are the total amount payable.
Prices may change. We will give you at least 30 days' notice of any price increase before it takes effect, giving you the opportunity to cancel before being charged the new amount. A price change never affects a Lifetime plan already purchased.
6. Stopping a subscription, and cancelling a purchase
These are separate rights and are dealt with separately below.
Stopping an Interview Sprint subscription
You may stop your subscription at any time, without giving a reason and without charge, from your account or the Stripe billing portal. Stopping it prevents the next payment. You retain full access until the end of the billing period already paid for. No refund arises.
Lifetime does not renew and there is no subscription to stop.
Cancelling a purchase within 14 days
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel the contract, without giving a reason, within 14 days beginning the day after we confirm your purchase. This applies to both plans.
Access begins on payment, and by purchasing you expressly request that supply begin within the cancellation period. Where you then cancel, we may deduct an amount proportionate to the service supplied up to the point of cancellation, calculated against the total price.
This section does not affect your rights under Section 7 or the Consumer Rights Act 2015.
Exercising the right to cancel
No notice is required to stop a subscription. To cancel a purchase under this section, notify us before the 14 days expire by emailing customerservice@csinterviewcoach.com with the subject line “Cancellation”, stating your account email address and the date of purchase. Any clear statement suffices. You may use this form:
To CS Interview Coach, customerservice@csinterviewcoach.com:
I hereby give notice that I cancel my contract for the supply of the following service: [Interview Sprint / Lifetime].
Ordered on: [date]
Name: [your name]
Email address on the account: [your email]
Date: [today's date]
Where a refund is due we will make it, less any deduction under this section, to the payment method used for the purchase, within 14 days of being informed of your decision to cancel. No fee is charged. Clearing times are set by your bank and are typically 5–10 working days.
7. Refunds outside the cancellation period
See our Refund Policy for full details. In summary:
- Stopping an Interview Sprint subscription: free and available at any time; no refund arises.
- Cancelling a purchase within 14 days: Section 6 applies to either plan, subject to the deductions set out there.
- Either plan after 14 days: no refund arises, save as set out below.
- Always refunded, on either plan: duplicate charges, billing errors, and any case where the Consumer Rights Act 2015 entitles you to a refund because the service was faulty, not supplied with reasonable care and skill, or not as described.
8. Acceptable use
You agree not to:
- Scrape or harvest content — use automated tools to extract questions, answers, feedback, or any other content from the service.
- Share account access — share your login credentials or grant access to your account to any other person. Each account is for a single individual only.
- Abuse AI features — submit inputs designed to circumvent, manipulate, or degrade the AI scoring system; attempt to extract training data or model weights; or use the AI in any way that violates Anthropic's usage policies.
- Resell or redistribute — resell, sublicense, or commercially exploit any content or outputs from the service without our written permission.
- Reverse engineer — attempt to reverse engineer, decompile, or extract source code from the service.
- Violate any law — use the service in any way that breaches applicable laws, including those relating to data protection, intellectual property, or fraud.
We will normally give notice of a breach and an opportunity to remedy it. Where a breach is serious, deliberate, repeated or fraudulent we may suspend or close the account immediately. Our response will be proportionate to the breach.
Where we close an account for breach we will refund the unused portion of any sum paid in advance, except where the breach was fraudulent or intended to damage the service or its users, including commercial credential sharing and systematic copying of the question bank for resale.
9. Intellectual property
All content on CS Interview Coach — including the software, question bank, guides, scoring rubrics, and UI — is owned by or licensed to CS Interview Coach. You may use it solely for your own personal interview preparation.
The Civil Service Behaviours framework is Crown Copyright and is used here for educational purposes under the terms of the Open Government Licence v3.0. We are not affiliated with, endorsed by, or connected to HM Government, the Cabinet Office, or HM Civil Service.
The answers you write remain yours. AI-generated feedback produced during your sessions is licensed to you for personal use only and may not be republished or sold.
10. Ending the agreement
By you
You may stop using the service at any time. An Interview Sprint subscription may be stopped from your account or the Stripe billing portal; access continues to the end of the period already paid for.
To close your account and have your personal data deleted, email customerservice@csinterviewcoach.com with the subject line “Close my account”. We will confirm on completion. Our Privacy Policy sets out what is retained thereafter and on what basis.
By us
We may suspend or close your account if you breach these Terms, as described in Section 8.
If we close the service
We may decide to stop operating CS Interview Coach. If we do:
- We will give all members at least 90 days' notice by email.
- The service will operate normally until the closing date, and you may export your practice history, your answers and the guides you are entitled to during that period.
- Interview Sprint: billing stops from the date of the notice. Access continues to the end of any period already paid for.
- Lifetime: a Lifetime purchase grants access for the operating life of the service and is not refunded on closure.
This does not limit your rights under the Consumer Rights Act 2015.
11. Service availability
We do not offer any service level agreement (SLA) or uptime guarantee. We will endeavour to keep the service available but it may be unavailable for maintenance, technical failures, or circumstances outside our control.
Where the service is unavailable for a prolonged period and you hold a paid plan, we will on request extend your subscription or refund the period lost, as appropriate.
12. Limitation of liability
No guarantee of interview success or job outcome. The service is a preparation tool only. We make no representation or warranty that its use will result in a successful interview, a job offer or any particular outcome.
AI-generated feedback is produced by a language model and may contain errors, omissions or inaccuracies. It is guidance only and is not a definitive assessment.
To the extent permitted by law:
- Our total liability to you for any claim arising out of or in connection with these Terms or the service is limited to the greater of £99.99 and the total amount you paid us in the 12 months before the event giving rise to the claim.
- We are not liable for any indirect or consequential loss, including loss of earnings or loss of opportunity.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of your statutory rights under the Consumer Rights Act 2015, for our obligations as a data controller under data protection law, or for anything else that cannot lawfully be excluded.
Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms. If we supply a service without reasonable care and skill, or a digital service that is faulty or not as described, you may be entitled to a repeat performance, a price reduction, or a refund.
13. Privacy
Our Privacy Policyexplains how we collect and use your personal data. By using the service you acknowledge that your answer text is sent to Anthropic's Claude API for AI scoring.
14. Changes to these Terms
We may update these Terms from time to time, including to reflect changes to the service or to comply with the law. Material changes will be notified by email or by notice on the service not less than 30 days before they take effect.
If a change is materially to your disadvantage you may reject it by cancelling before it takes effect, in which case no further payment is due and access continues to the end of any period already paid for. Lifetime members who object will be kept on the terms in force at the date of their purchase so far as reasonably practicable.
15. Complaints
Complaints should be sent to customerservice@csinterviewcoach.com with the subject line “Complaint”. We will acknowledge within 3 working days and seek to resolve the matter within 14 days.
Where a complaint cannot be resolved between us, you may be able to refer it to an alternative dispute resolution (ADR) provider. We are not a member of an ADR scheme and do not agree in advance to submit to one. Your right to bring a claim before the courts is unaffected.
16. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you live in Scotland or Northern Ireland you may bring proceedings in your own jurisdiction, and mandatory consumer protection laws in your country of residence continue to apply.