Stopping a subscription and cancelling a purchase are separate. This policy deals with each in turn, and should be read with Section 6 of our Terms.
1. Stopping an Interview Sprint subscription
- You may stop your subscription at any time, from your account or the Stripe billing portal. No fee is charged and no reason is required.
- Stopping it prevents the next payment. Access continues to the end of the billing period already paid for.
- No refund arises, and none is given for the current billing period.
A subscription stopped on the day of purchase still runs to the end of that billing period. Lifetime does not renew and there is no subscription to stop.
2. Cancelling a purchase within 14 days
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel the contract, without giving a reason, within 14 days beginning the day after we confirm your purchase. This applies to both plans.
Access begins on payment, and by purchasing you expressly request that supply begin within that period. Where you then cancel, we may deduct an amount proportionate to the service supplied up to the point of cancellation, calculated against the total price.
To cancel, email customerservice@csinterviewcoach.com before the 14 days expire, with the subject line “Cancellation”, stating your account email address and the date of purchase. Any clear statement suffices; a model form appears in Section 6 of our Terms. Refunds are made to the original payment method within 14 days of our being informed. Clearing times are set by your bank and are typically 5–10 working days.
3. After the 14 days
No refund arises on either plan once the cancellation period has passed, save as set out in Section 4. An Interview Sprint subscription may still be stopped at any time under Section 1, which prevents further payments.
4. Refunds given in any event
On either plan, and irrespective of the above, we will refund where:
- a duplicate charge or an incorrect amount has been taken, in which case the difference is refunded in full;
- a fault on our side has prevented access to the service and we are unable to remedy it; or
- the Consumer Rights Act 2015 applies, the service having been faulty, not supplied with reasonable care and skill, or materially not as described. Depending on the fault you may be entitled to repeat performance, a price reduction or a refund.
Rights under the Consumer Rights Act 2015 cannot be excluded and are unaffected by this policy.
5. Making a request
- Email customerservice@csinterviewcoach.com with the subject line “Refund request”.
- State your account email address and your order details, with the Stripe order reference where available.
- We will respond within 3 working days. Where Section 2 applies, refunds are made within 14 days of our being informed.
No request is required to stop a subscription. See Section 1.
6. Closure of the service
A Lifetime purchase grants access for the operating life of the service and is not refunded on closure. We would give not less than 90 days' notice, during which work may be exported, and Interview Sprint billing would stop from the date of that notice. See Section 10 of our Terms.
7. Contact
Billing and refund enquiries: customerservice@csinterviewcoach.com
The full terms behind this policy are in our Terms of Service.