Lead Product Manager (Salesforce)

Across government, enterprise platforms such as Salesforce are central to delivering modern, user-focused and data-driven services. As organisations increase their reliance on digital platforms to support critical business functions, effective product leadership is essential to ensure investment delivers measurable value, supports user needs and drives continuous improvement. Ofgem plays a vital role in the UK's energy system, protecting consumers and enabling a more secure, fair and sustainable energy future, and the effective development of its digital platforms is critical to delivering this mission.

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are expanding and maturing our Salesforce capability through the Salesforce Centre of Enablement (CoE). This includes developing a strategic roadmap for Salesforce, enhancing customer and colleague experiences, and ensuring the platform delivers value across a complex and evolving organisation.

As a Lead Product Manager (Salesforce), you will be responsible for the vision, strategy and lifecycle management of Ofgem's Salesforce platform. You will lead product planning and prioritisation, working closely with business stakeholders, delivery teams, architects and suppliers to ensure the platform evolves in line with user needs and organisational objectives.

This is a senior, high-impact leadership role requiring strong product management expertise, strategic thinking and the ability to influence across complex business and technology environments.

You will be responsible for:

• Defining and leading the product vision, strategy and roadmap for Salesforce across the organisation.
• Owning the Salesforce product lifecycle, ensuring ongoing alignment with organisational priorities and user needs.
• Working with stakeholders across business and technology functions to identify, prioritise and deliver product improvements.
• Driving value-focused decision making through robust product governance, performance measurement and benefits realisation.
• Managing and balancing competing priorities across multiple workstreams, products and platform capabilities.
• Leading product planning activities, including roadmap development, backlog management and investment prioritisation.
• Collaborating with delivery teams to ensure successful implementation of product enhancements and platform developments.
• Building strong relationships with senior stakeholders, influencing decisions and securing support for strategic product initiatives.
• Managing product risks, dependencies and cross-programme impacts to ensure successful delivery.
• Driving continuous improvement through user feedback, service performance data and market insight.
• Supporting the development of product management capability across the Salesforce Centre of Enablement.
• Representing Salesforce product interests within governance forums and strategic decision-making groups.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.