Deputy Director, Facilities Management and Technical Services

This is a Nationally based role

The Deputy Director, Facilities Management and Technical Services is a senior leadership role reporting to the Property Director and is responsible for the strategic leadership of Facilities Management, Security and Technical Services across the HMCTS estate.

You will lead the delivery of safe, secure, compliant and operationally resilient services across a diverse and nationally significant property portfolio, ensuring that court and tribunal buildings effectively support the administration of justice. The role is accountable for the performance of major FM and Security contracts, driving high-quality service delivery, value for money and continuous improvement.

Working closely with operational colleagues, the judiciary, Ministry of Justice partners and external suppliers, you will build strong stakeholder relationships to ensure the estate continues to meet the evolving needs of HMCTS. You will also play a key role in shaping the future delivery model for FM and Security services, including the reprocurement of nationally significant contracts and the implementation of HMCTS's wider Estates Strategy.

This is a high-profile leadership position requiring strategic thinking, commercial acumen and the ability to lead large, geographically dispersed teams to deliver excellent services that enable access to justice across England and Wales.

Key Responsibilities

Reporting into the Property Director you will:

• Be the Senior Business Owner for HMCTS's Facilities Management (£77m per annum) and Security (£86m per annum) contracts, ensuring the delivery of high-quality, value-for-money services across the estate.
• Provide strategic leadership and oversight of Facilities Management, Security and Technical Services, ensuring the estate remains safe, secure, compliant, operationally resilient and fit for purpose.
• Work closely with MOJ Commercial colleagues to drive supplier performance, commercial governance, continuous improvement and value for money across major outsourced contracts.
• Lead and develop a multi-disciplinary team of over 70 colleagues, fostering a high-performing culture and providing professional leadership across facilities management, security and technical services functions.
• Develop and maintain effective relationships with HMCTS Operations, the judiciary, Ministry of Justice colleagues, partner organisations and external suppliers to ensure estate services support the effective delivery of justice and lead the Court Care programme
• Provide strategic advice and assurance to senior HMCTS and Property Directorate leaders on facilities management and security matters.
• Lead the development of future service delivery arrangements, including the successful reprocurement of the national FM and Security contracts ahead of their expiry in 2029.
• Support the delivery of HMCTS's Estates Strategy, ensuring that facilities, security and technical services contribute to organisational priorities, sustainability objectives and the long-term stewardship of the estate.

Essential Experience:

• Significant experience leading facilities management and technical services within a large, complex organisation, ensuring the delivery of safe, secure, compliant and operationally resilient services.
• Strong commercial acumen with experience overseeing major outsourced service contracts and significant budgets, driving supplier performance, value for money and continuous improvement.
• A proven ability to think strategically and lead complex programmes, service transformation or organisational change, balancing long-term objectives with operational delivery and risk management.
• Exceptional communication and relationship management skills, with experience influencing senior leaders, boards, operational stakeholders and external partners to achieve organisational outcomes.

Desirable Experience:

• Experience leading the procurement, mobilisation or transformation of large-scale facilities management, security or property-related contracts.
• Membership of a relevant professional body (e.g. IWFM, RICS, CIOB, CIBSE, IET or equivalent).

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

For full details of the Selection Process and Recruitment Timeline, please view the Candidate Information pack.

Feedback will only be provided if you attend an interview or assessment.