Visitor Levy and National Registration Officer (Welsh Language Essential)

We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose

You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people

You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance. More about working for us, our roles and our Corporate Plan 2025 - 2028 .

(This is a Welsh Language Essential role)

As an Executive Officer in Tax Compliance, you will play a key role in delivering the WRA’s mission by supporting the effective administration of National Registration requirements and the Visitor Levy. You will support the Visitor Levy and National Registration lead in ensuring that processes and guidance are ready for ‘go live’. You will help ensure that individuals and businesses understand their obligations and pay the correct tax at the right time.

The role combines compliance activity, customer engagement, and data analysis. You will manage cases that involve reviewing registrations, assessing Visitor Levy returns, and identifying potential non-compliance. A core part of the role is working with taxpayers—particularly accommodation providers—to encourage and support voluntary compliance through clear guidance and early intervention, while taking proportionate action where issues arise.

Working within the WRA means adopting a collaborative and service-led approach to compliance, balancing enforcement with education. You will contribute to protecting public revenue in Wales while maintaining a positive relationship with taxpayers, reflecting the WRA’s commitment to being fair, approachable, and responsive.

This role is well suited to individuals who are detail-oriented, confident in communicating with a wide range of stakeholders, and motivated to contribute to the delivery of Visitor Levy and National Registration.

"This is an exciting opportunity to be part of a brand-new area of work as we establish and deliver a new register and levy. We’re looking for people who are curious, motivated and eager to learn—whatever your background, bring your unique skills and perspective, and we’ll support you to build a rewarding and fulfilling career in compliance."

Nina Engelhardt, Head of Operational Delivery

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

We’ll always be clear about how we assess your application, at each stage of the process. This will usually include:

• Assessment of your Application Form and CV against the relevant Success Criteria
• A panel interview (if you’re successful at the initial sift stage) Interviews will take place in person.
• If any additional assessments are needed for this role, such as a test or presentation at interview, we’ll let you know in advance.
• Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Making effective decisions.

We’re proud to be a Disability Confident Leader so we’ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we’ll offer a pre-interview accessibility chat to anyone that declares a disability or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won’t be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Managing a quality service

Work with customers to understand their needs and expectations

Yes

Yes

Communicating and Influencing

Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.

No

Yes

Making Effective Decisions

Take responsibility for making effective and fair decisions, in a timely manner

Yes

Yes

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Explainer

You communicate thoughts and ideas, verbally or in writing. You simplify complexities and adapt communication so others can understand.

No

Yes

Team Player

You work well as part of a team and strive to ensure the team pulls together and is effective.

No

Yes

Analytical

You seek and analyse information to inform decisions based on the best available evidence.

No

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Experience of applying rules, policies or legislation.

Yes

Yes

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Feedback will only be provided if you attend an interview or assessment.