Case Reviewer (Welsh Language)

At the forefront of the fight for a cleaner, fairer energy system, Ofgem delivers environmental schemes that help advance decarbonisation and support vulnerable consumers. We’re looking for a Bilingual (English and Welsh speaking) Case Reviewer to join us and help ensure these vital schemes continue to deliver for consumers and the environment.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering a permanent role with the chance to contribute to environmental and social schemes worth around £10 billion each year. You’ll become part of our Operational Delivery Team, supporting trusted services that make a meaningful contribution to our wider priorities. With exposure to a varied portfolio of schemes, you’ll play your part in work that supports a cleaner, greener future while helping ensure consumers are treated fairly.

This is a fantastic chance to join a supportive and inclusive organisation and contribute to work with a clear public purpose. You’ll work with a broad range of colleagues and external stakeholders, using your judgement and attention to detail within an environment where quality, collaboration and continuous improvement are valued. As our key Welsh-language contact, you’ll also use your bilingual skills to help us provide an effective and accessible service.

We’re looking for someone who can work independently to a high standard, confidently review detailed information and evidence, and use it to reach well-supported decisions. You’ll also need excellent communication, organisation and prioritisation skills, alongside the ability to communicate effectively through the medium of Welsh.

You’ll join a welcoming environment where different perspectives are valued and where you can build experience across important environmental and social schemes. With the potential for future deployment into other areas, you’ll gain broad exposure to our work while contributing to services that make a tangible difference to consumers and the transition to a cleaner energy system.

We have a critical purpose to deliver environmental and social schemes that advance decarbonisation, support vulnerable consumers and help create a cleaner, greener future. Join us and use your skills to help ensure these vital schemes are delivered effectively and fairly for the people and communities they serve.

Open Event:https://buytickets.at/ofgem/2372939

Key Responsibilities

• Contributing towards the administration of the environmental schemes and achievement of key performance indicators;
• Identifying continuous improvement opportunities for streamlining business procedures to ensure robust and efficient processes;
• Ability to build good relationships and credibility with a range of colleagues and external business contacts;
• Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams;
• Liaising with teams within and outside of their own direct team to understand and prioritise workload;
• Initiate and respond to communication/enquiries from external stakeholders through telephone and emails;
• Effective and confident use of Microsoft Office suite – most specifically Outlook and Excel; and
• Any other reasonable tasks within the scope of the grade and role as required.
• Whilst a significant proportion of your day to day work will be done through the mdium of English, you will be the main point of contact for any applications or correspondence in the medium of Welsh.

Key Outputs and Deliverables

• Deliver targeted number of cases as agreed with your manager;
• Working independently planning and co-ordinating delivery of your own work on occasion;
• Ensure individual cases are accurately assessed against the eligibility/validation criteria, within set timeframes;
• Review information and data from a wide variety of sources, to support your decision-making;
• Communicate appropriately with scheme applicants and participants by phone and email;
• Provide support on related issues across the team on an ad-hoc basis, including in relation to individual projects across the team;
• Provide information and data to management as needed.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 750 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. You will also be asked to answer a technical question (max 500 words) where we require your answer in the medium of Welsh.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.