Training Delivery Officer

In this role, you will be part of a Training Delivery Team, with a focus on delivering high-quality training events (both online and in-person) – at workplace locations and on our open-access courses - covering employment law, good practice, and good line management skills.

It also involves business development work, following up on leads and dealing with online, Acas Adviceline, and Customer Service Team referrals to generate interest in our products and services.

There is strong emphasis on building customer relations.

The Training Delivery Team members are supportive and share knowledge, skills, and advice amongst each other – which is a real team strength.

You will collaborate with the Product Development team in designing and adapting training materials for raising the standards of line manager skills in workplaces and meeting the needs of employers, employees, and their representatives.

The successful applicants will be accountable for:

• Delivering training – either digitally (using platforms such as Zoom and Microsoft Teams) or at various locations (within a reasonable commute from your office and geographic area)
• Acas open access courses, in company training, chargeable and non-chargeable talks, as well as Acas’ webinars and masterclasses.
• Undertaking business development activities, including identification and follow up of opportunities to raise Acas' profile and increase its reach and impact.
• Self-managing effectively, including time, work priorities and administrative tasks - contributing to the overall strategy and planning of the Training Delivery Team.
• Supporting and collaborating with the Product Development Team in creating training content materials.
• Ensuring that all contractual paperwork for chargeable activity is completed within the expected timeframes.
• Systems and Customer Records – accountable for ensuring all relevant systems are updated with accurate data in a timely manner.
• Ensuring that delegate feedback is collected and captured appropriately after each training session.
• Contributing to Acas’ operational and financial objectives by delivering appropriate training activities.

Candidate Information Sessions (held via Microsoft Teams)

We warmly invite you to join one of our Candidate Information Sessions to hear from current Acas staff and learn more about Acas, the role, and the benefits of working for the organisation.

• Session Date 1: Wednesday 11 November 2026

This session will be recorded and made available to candidates upon request. If you do not wish to be on the recorded session, we recommend that you join the second session or request a link to this recording.

• Time: 12:00 PM until 1:00 PM. Click Here to Join
• Session Date 2: Tuesday 16 November 2026
• Time: 12:00 PM until 1:00 PM. Click Here to Join

We would strongly advise candidates to attend either of these events before submitting an application. You will also find further information in the attached Candidate Information Pack.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent, manage and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent, manage or resolve workplace problems.

Acas: Britain’s Workplace Experts

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards; it has been Disability Confident Highly Commended, a Pay Gap award winner, and an Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

How to apply

Please click on the 'Apply now' button.

As part of the application process, you will be asked to complete:

• A CV that is no longer than 750 words long. Your CV will be used for reference only and will not be scored as part of the assessment.
• An evidence-based Personal Statement reflecting the Essential and Desirable criteria, as listed in the Person Specification section of this advert.

Your Personal Statement should be no longer than 500 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did, how you did it and the outcomes.

• A 250-word response to the following Role-Specific Question*, which will be used to assess the 'Developing Self and Others' Behaviour:
• Give an example of how you adapted your approach to develop individuals with different experience levels, learning styles or personal needs, while maintaining high standards of training delivery
• The panel will conduct an initial sift using the Role-Specific Question.

Please note that any information provided beyond the stated word limits will not be considered.

Applications that pass the initial sift will be progressed to a full sift of all the above requirements or progressed straight to interview.

If a large number of applications meet the minimum standard, an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift, you may be placed on a ‘Hold’ status for up to 12 months, and if we are able to invite you to an interview, we will be in touch.

Interview Details

If you have successfully passed sift at the application stage, you will be invited to an interview which will take place via Microsoft Teams, and which will take place during weeks commencing 07 December 2026 and 14 December 2026.

It will be a Experience and Strengths based interview, and it will also include a Presentation (the presentation question and instructions will be sent to candidates who are invited to interview).

The following Essential Experience criteria will be assessed using the Presentation:

• Good communication skills (verbal and written)
• Competent with Zoom, Microsoft Teams and PowerPoint

The following Essential Experience criteria will be assessed using the interview questions:

• Experience of learning delivery (or transferable skills)
• Experience of meeting the needs of a group of stakeholders or customers in ways that recognise different learning/working styles and deliver impactful outcomes.
• Experience of identifying and developing capability and knowledge, including recognising your own or others’ learning needs and contributing ideas to improve ways of working with colleagues or partners.
• Ensuring colleagues or other stakeholders have a clear understanding of objectives, activities, and timeframes.

A reserve list will be created for this position; this means that if you have passed the interview, but we cannot immediately offer you this position, you will be placed on a reserve list for 12 months and may be considered for similar positions during that time.

Reasonable Adjustments

As a Disability Confident Leader, Acas is committed to creating an inclusive recruitment process. If you have a disability and feel that any part of the recruitment process puts you at a disadvantage, we will work with you to make Reasonable Adjustments that support your needs. If you require any changes to help you apply:

• Please contact the Acas Recruitment Team via HRrecruitment@acas.org.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance Required” section on the “Additional Requirements” page of your application form to let us know about any adjustments or support you may need during the recruitment process. For example, this might include accessibility arrangements for entering a building or interview room, communication support, modifications to assessment methods, etc.
• You can find out more about the Disability Confident Scheme and Reasonable Adjustments.

Want to learn more about Civil Service recruitment? You can find out more on Civil Service Careers, including information on Success Profiles, writing a Personal Statement, acceptable use of Artificial Intelligence, and what to expect at Interview.

For applicants requiring a visa to work in the UK

Please be advised that Acas does not hold a UKVI Sponsorship Licence, so we cannot consider sponsoring a visa applicant or issuing a Certificate of Sponsorship.

Feedback will only be provided if you attend an interview or assessment.