Team Leader (Ref: 21919)

Please refer to Job Description

Proud to serve. Proud to keep justice going.

Our Team Leaders in HMCTS National Services play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users and key stakeholders.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be part of the management team at Newport CTSC. Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities.

As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed, using real time coaching to develop your team. You will create a sense of purpose, recognising successes and managing performance to deliver results and achieve key performance outcomes, ensuring exceptional service for every user.

Please refer to the role profile attachment to understand more about this key leadership position.

Essential knowledge, skills and experience

• Ability to lead, motivate, coach and develop others to have the skills, confidence and experience to thrive in their role.
• Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
• Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.
• Able to manage difficult and challenging situations and resolve problems swiftly and professionally.
• Confident in analysing data to make informed decisions to improve and maintain performance.
• Ability to use IT and learn new systems.

Lead criterion at application stage: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Your development

Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

If you are interested in developing your career in a role with real purpose, apply today.

Further details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Standard full time working hours are 37 hours per week. Shift patterns will be between 08:00 and 18:00 Monday-Friday and 08:30 to 16:00 on Saturdays. Applications for part-time working will be considered, however due to the nature of the role the minimum we could consider is 30 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Occasional travel to other courts

For this post, occasional travel to other sites will be required for cover when needed.

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.

Mae ein Harweinwyr Tîm o fewn Gwasanaethau Cenedlaethol GLlTEF yn chwarae rôl hanfodol i helpu i sicrhau cyfiawnder a bydd y rôl hon yn eich galluogi iddangos a datblygu eich sgiliau arweinyddiaeth. Byddwch chi’n gyfrifol am sicrhau bod eich tîm yn cyflawni amcanion busnes drwy ddarparu cefnogaeth weinyddol a gwasanaeth cwsmer ardderchog i ddefnyddwyr gwasanaeth a rhanddeiliaid allweddol.

Amdanom ni

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn gyfrifol am weinyddu Llysoedd troseddol, sifil a theulu a Thribiwnlysoedd yng Nghymru a Lloegr yn ogystal â'r tribiwnlysoedd unedig gwarchodedig ar draws y Deyrnas Unedig. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cael mynediad at gyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder.

Mae Gwasanaethau Cenedlaethol yn darparu cymorth canolog drwy Ganolfannau Gwasanaeth Llysoedd a Thribiwnlysoedd, Canolfannau Busnes a Swyddfeydd Gorfodi. Rydym yn delio gyda gweinyddu achos, ymholiadau gan gwsmeriaid dros y ffôn, e-bost, a sgwrsio dros y we a galluogi hunan-wasanaeth yn ein gwasanaethau digidol.

Ynglŷn â'ch rôl

Mae rôl y rheolwr yn ganolog i weithrediadau GLlTEF, ac mae wedi'i siapio gan Safonau Rheoli Llinell y Gwasanaeth Sifil. Mae'n rhoi llawer o foddhad, yn heriol ac yn hanfodol i'n llwyddiant. Rydym yn chwilio am reolwyr sy'n gallu gyrru perfformiad cadarn, rheoli presenoldeb yn effeithiol a chefnogi gwobrwyo a chydnabod.

Byddwch yn rhan o'r tim rheoli Newport CTSC. Gan arwain eich tîm, byddwch yn darparu gwasanaeth rhagorol i'n holl ddefnyddwyr, gan gyflawni yn eich maes gwaith yn erbyn blaenoriaethau lleol, rhanbarthol a chenedlaethol.

Fel Arweinydd Tim effeithiol, rydych yn cydnabod lles cyffredinol y tim ac yn gallu eu cymell i lwyddo defnyddio hyfforddiant amser real i ddatblygu eich tim. Byddwch yn creu ymdeimlad o bwrpas, gan gydnabod llwyddiannau a rheoli perfformiad i gyflawni canlyniadau a deilliannau perfformiad allweddol, gan sicrhau gwasanaeth eithriadol i bob defnyddiwr.

Cyfeiriwch at yr atodiad proffil rôl i ddeall mwy am y swydd arweinyddiaeth allweddol hon.

Gwybodaeth, sgiliau a phrofiad hanfodol

• Gallu arwain a datblygu eraill i gael y sgiliau, yr hyder a'r profiad i ffynnu yn eu rôl.
• Sgiliau trefnu cadarn i flaenoriaethu, cynllunio, dyrannu a rheoli gwaith i ddarparu gwasanaeth rhagorol.
• Sgiliau cyfathrebu ardderchog. Gallu sefydlu a chynnal perthnasoedd y gellir ymddiried ynddynt gydag ystod eang o rhanddeiliaid mewnol ac allanol.
• Gallu rheoli sefyllfaoedd anodd a heriol a datrys problemau'n gyflym ac yn broffesiynol.
• Yn hyderus yn dadansoddi data i wneud penderfyniadau hysbys i wella a chynnal perfformiad.
• Gallu defnyddio TG a dysgu systemau newydd.

Prif faen prawf y cam gwneud cais: Datganiad Addasrwydd. Efallai y cynhelir sifft yn seiliedig ar y datganiad addasrwydd os derbynnir nifer fawr o geisiadau.

Eich datblygiad

Bydd ein cynnig Datblygu Arweinyddiaeth GLlTEF yn magu eich hyder a'ch galluedd fel arweinydd. O sesiynau dysgu byrion i weithdai rhyngweithiol, i fewnwelediadau manylach trwy ein fframwaith Atebolrwydd a Gwneud Penderfyniadau, byddwn yn rhoi'r sgiliau i chi arwain gyda effaith, ysbrydoli eich timau, a sbarduno perfformiad ledled y sefydliad.

Os oes gennych chi ddiddordeb mewn datblygu eich gyrfa mewn swydd gyda phwrpas go iawn, ymgeisiwch heddiw.

Rhagor o fanylion:

Bydd disgwyl i recriwtiaid newydd i'r Gwasanaeth Sifil sy’n ymuno â’r Weinyddiaeth Gyfiawnder gychwyn ar waelod y band cyflog.

37 awr yr wythnos yw oriau gwaith llawn amser safonol. Bydd patrymau shifft rhwng 08:00 a 18:00 o ddydd Llun i ddydd Gwener a 08:30 i 16:00 ar ddydd Sadwrn. Bydd ceisiadau am weithio rhan-amser yn cael eu hystyried, fodd bynnag, oherwydd natur y rôl, yr isafswm y gallem ei ystyried yw 30 awr yr wythnos. Mae GLlTEF yn croesawu patrymau gweithio rhan-amser, hyblyg a rhannu swydd, lle maent yn diwallu gofynion y rôl ac anghenion busnes ac yn cael eu cytuno cyn eu penodi. Bydd pob cais am batrymau gweithio rhan-amser, hyblyg a rhannu swydd yn cael eu hystyried yn unol â pholisi Gweithio Hyblyg y Weinyddiaeth Gyfiawnder (MOJ).

Efallai y bydd gweithio hybrid heb gytundeb ar gael. Bydd trefniadau gweithio hybrid yn cael eu pennu gan y busnes a dim ond pan fydd wedi'i sefydlu y gellir darparu'r gwasanaeth o gartref yn effeithiol y bydd ar gael. Ni allwn hwyluso ceisiadau am amserlen benodol ar gyfer gweithio o gartref / gweithio yn y swyddfa.

Teithio achlysurol i lysoedd eraill

Ar gyfer y swydd hon, bydd angen teithio’n achlysurol i helpu pan fydd angen.

Fisa Gweithiwr Medrus

O 22 Gorffennaf 2025, cynyddodd y Llywodraeth y trothwy cyflog a'r lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid yw'r rôl hon yn bodloni'r meini prawf cymhwysedd ar gyfer nawdd yn unol â'r rheolau mewnfudo cyfredol os ydych chi eisiau gwneud cais am Fisa Gweithiwr Medrus am y tro cyntaf.

Ni all yr adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal Fisa Gweithiwr Medrus yn barhaus cyn 22 Gorffennaf 2025. Os ydych wedi dal fisa Gweithiwr Medrus yn barhaus, codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau pontio sydd mewn lle.

Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd (neu'r darpariaethau trosiannol), bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno.

Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU a weithredir yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwyster yma.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.