Service Assurance Lead
Defence Science and Technology Laboratory
- Department
- Defence Science and Technology Laboratory
- Location
- Salisbury, Fareham
- Openings
- 1 post
- Grade
- HEO
- Salary
- £31,633 to £36,527
- Closing
- 17 days left
- Profession
- DDaT
- Contract
- Permanent
- Security clearance
- SC
- Working pattern
- Flexible working, Full-time, Part-time, Compressed hours
Job summary
Dstl Digital provides a variety of business services which are diverse and complex in nature, and not all are standard in their support arrangements. These end-to-end services can be complex and made-up from many technical components, which come together to support business critical activities.
As a Service Assurance Lead you will be responsible for monitoring, assessing and improving the quality and efficiency of our service delivery processes. Your primary focus will be on service assurance and service improvement to enhance the overall performance in Dstl.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
What they’re looking for
- You will need to have experience of applying technical, professional or specialist knowledge to deliver operational or business outcomes and resolve non-routine issues, alongside demonstrable experience exercising sound judgement and making effective decisions with minimal supervision, and a proven ability to build and maintain positive working relationships with customers, stakeholders and colleagues.
- For more information on the job profile, see the job profile attached below.
- Important Information
- Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
- This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years
Behaviours you’ll be assessed on
This advert says the panel will score you against these behaviours at HEO level. Each one links to worked examples.
Job description
You will take ownership of service governance and assurance activities, proactively identifying, investigating and resolving issues while implementing preventative measures to reduce future risk.
You will perform root cause analysis of incidents and recurring service problems, ensuring effective resolution and minimising disruption to IT services.
You need to analyse existing processes, identify opportunities for optimisation, and drive continuous service improvements to enhance performance and efficiency.
Qualifications
Five 4-9 or % A*-C including English and Maths
Nationality requirements
Open to UK nationals only.
This job is not open to candidates who hold a dual nationality.
Selection process
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will take place week commencing the 9th November with interviews to be arranged from the 30th November
Interviews will be face-to-face at Dstl Porton Down and consist of behavioural & technical interview
Feedback will only be provided if you attend an interview or assessment.
Practise before you apply
Civil Service panels score every answer against the Success Profiles behaviours at HEO level. Practise STAR answers and get them marked against the same framework.
3 free questions · No card needed
Similar vacancies
- Manchester Digital Campus, Document Controller · Government Property Agency · £37,260+
- User Researcher · Department for Business and Trade · £37,666+
- Junior Infrastructure Engineer · Competition & Markets Authority · £39,500+
- Content Designer (Welsh Essential) · Welsh Revenue Authority · £37,111+
- Data Engineer · Office for National Statistics · £34,587