Service Assurance Associate
Defence Science and Technology Laboratory
- Department
- Defence Science and Technology Laboratory
- Location
- Salisbury, Fareham
- Openings
- 1 post
- Grade
- EO
- Salary
- £28,039 to £30,633
- Closing
- 17 days left
- Profession
- DDaT
- Contract
- Permanent
- Security clearance
- SC
- Working pattern
- Flexible working, Full-time, Part-time, Compressed hours
Job summary
As Service Assurance Associate, you will be part of the internal digital service assurance team supporting day to day responses to Approvals, Escalation and learning Governance, Assurance of core digital services for our users. You will develop and maintain high levels of delivery and customer engagement to ensure the operational needs of our users are met from the 3rd party suppliers who deliver our services.
You will need to have a passion for all things Digital.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
What they’re looking for
- You must have relevant practical experience in a professional, technical or operational role, supported by appropriate qualifications or equivalent experience, as well as experience of planning and delivering work activities independently, taking ownership of tasks and ensuring delivery to agreed standards and show an ability to analyse information, identify issues and make reasoned recommendations within established policies and procedures.
- For more information on the job profile, see the job profile attached below.
- Important Information
- Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
- This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours you’ll be assessed on
This advert says the panel will score you against these behaviours at EO level. Each one links to worked examples.
Job description
You will be the face of customer management, dealing with calls, updating system database, responding to queries, handling complaints, recording customer details, these can be either written or face to face.
You will deal with complex and challenging queries - Continuous review of our internal customer service standards and make recommendations/take follow-up actions as required across all areas of digital services.
You will also support Governance meetings in minute taking and report generation as required.
Qualifications
Five 4-9 or % A*-C including English and Maths
Nationality requirements
Open to UK nationals only.
This job is not open to candidates who hold a dual nationality.
Selection process
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will take place week commencing the 9th November with interviews to be arranged from the 30th November
Your interview will consist of behavioural & technical interview and will take place at Dstl Porton Down.
Feedback will only be provided if you attend an interview or assessment.
Practise before you apply
Civil Service panels score every answer against the Success Profiles behaviours at EO level. Practise STAR answers and get them marked against the same framework.
3 free questions · No card needed
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