Regulation and Social Care Policy Administrator (Apprentice)

IMPORTANT DATES

Online Verbal Test - The deadline to complete the online assessment is 5:00pm on 25 September 2026. You must complete and pass the online verbal assessment before submitting your application.

Closing date for applications - 29 September 2026 at 5:00pm

We are recruiting for two Regulation and Social Care Policy Administrators to join our Policy team.

As a Regulation and Social Care Policy Administrator, you will provide administrative support to the Early Years and Social Care Policy Team, manage the social care mailbox, and help deliver policy and guidance on the inspection and regulation of early years and children's social care services.

About the apprenticeship

This role is open to graduates who do not hold, and are not working towards, an equivalent or higher qualification in Customer Service/Business Administration. As this is an apprenticeship, applicants must not already have the skills, knowledge, and behaviours the programme is designed to develop and should be at an early stage in their career.

You will undertake a fully funded Level 2 Customer Service Practitioner, 12 months progressing to Level 3 Apprenticeship qualification in Business Administration. The apprenticeship training programme will take 18 months to complete. You will develop skills and knowledge that will support you in a wide range of duties.

When you start the apprenticeship, you will have a tutor to help you make the most of the training programme.

Every 6 to 8 weeks, you will have one-to-one sessions with a tutor. You will think about how to apply your learning to workplace scenarios.

Over the course of your apprenticeship, you will spend at least of 20% of your working time (one day a week) completing off-the-job learning.

If you're aged 16–18:

• You must work towards a Level 2 qualification in English and Maths (equivalent to GCSE grade 4/C) if you haven’t already achieved it.
• This is done through Functional Skills training as part of your apprenticeship.

If you're aged 19 or older:

• You are not required to complete English and Maths qualifications to finish your apprenticeship.
• However, if you choose, this can be done through Functional Skills training as part of your apprenticeship.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the point of application and for the duration of employment.

Please refer to the job specification for further information.

GCSE’s (or equivalent), grade A-C (7-4), including English and Maths.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application and shortlisting

Applicants must submit a personal statement of no more than 1,000 words. Your statement must clearly address all four essential criteria listed below.

• How you will manage your time effectively to balance work responsibilities with completion of the apprenticeship qualification
• Your experience of working collaboratively with others to achieve a task or goal
• Your ability to work accurately and handle information carefully
• Understanding of IT systems, including Microsoft Word, Excel, Outlook and PowerPoint

The selection panel will assess your application/personal statement based on your evidence you have provided against the essential criteria as set out in the person specification and in the advert.

You will also be asked to provide information within the “Employer/Activity History” section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this will be used in the sifting process).

Use the STAR model (Situation, Task, Action, Result) to present your evidence.

Interview:

Candidates who pass the benchmark at the shortlist stage will be invited to an assessment and interview where you will be assessed against a mixture of the Civil Service behaviours and on the technical/experience skills as detailed in the job specification.

Interviews will be held during the week commencing 2 November 2026, held remotely via Microsoft Teams.

Feedback will only be provided if you attend an interview or assessment.