Referrals and Regulatory Enquiries Advisor
Regulator of Social Housing
- Department
- Regulator of Social Housing
- Location
- Leeds
- Openings
- 1 post
- Grade
- Other
- Salary
- £37,981 to £41,978
- Closing
- 10 days left
- Profession
- Operational Delivery
- Contract
- Permanent
- Security clearance
- BPSS
- Working pattern
- Full-time
Job summary
We are looking for a Referrals and Regulatory Enquiries (RRE) Advisor to join us at the Regulator of Social Housing (RSH) to deliver a first-class service to a wide range of stakeholders who contact us.
As an RRE Advisor, you will work as part of our frontline team to effectively handle queries and referrals from all stakeholders who contact the regulator. This includes tenants, registered providers, and elected representatives.
You will be responsible for assessing, recording and responding to a broad range of enquiries, referrals and complaints. You will do this at pace and in line with our service standards and will ensure that any follow-up actions are completed.
What they’re looking for
- As the successful candidate you should have excellent written and oral communication skills, with the ability to provide clear responses to complex or contentious issues. You should also have strong relationship building skills, with the ability to work across team boundaries in a joined-up way.
- You will be able to exercise judgement and will be confident interpreting guidance to make decisions. Previous experience of working in a contact centre environment or knowledge of the housing sector would be desirable.
Job description
Our RRE Team plays a key role in supporting the delivery of our frontline regulation by managing and responding to regulatory enquiries, referrals and complaints, and making sure our processes and procedures are correctly followed.
You will be also responsible for managing contact from a wide range of stakeholders, including tenants and tenant groups, registered providers, elected representatives and other statutory bodies such as the Housing Ombudsman. You will ensure our responses are communicated to stakeholders in a clear and transparent way.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Selection process
Interviews
Interviews are expected to take place on 28th September and will be held in person in the Leeds office. We expect this to be a one stage interview process.
Feedback will only be provided if you attend an interview or assessment.
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