Content Designer

Job purpose

The role holder designs, evaluates and improves content across the full user journey. The role holder ensures content is clear, accessible and aligned with user needs, using evidence and research to inform decisions.

The role holder contributes to cross-government content standards and collaborates with internal teams and external stakeholders, supporting the delivery of better housing outcomes through effective digital engagement. The role holder is outcome-focused, aiming to enhance user experience and drive continuous improvement in content delivery.

The role consistently demonstrates and embeds the values and behaviours in daily work, contributing to a positive and inclusive culture.

Job function/Family

User-Centred Design : We plan, design, and conduct research activities that help teams get a deep understanding of user needs. We design the end-to-end service journey, and make sure they are easy to understand and interact with so a user can complete their goal with ease, and we deliver the policy intent. We ensure that our services are accessible and can be used by everyone.

Key accountabilities and responsibilities

• Lead the creation and improvement of digital content that meets user needs and aligns with organisational priorities.
• Apply agile methodologies to manage content projects efficiently in a fast-paced, iterative environment.
• Contribute to the development and application of content standards, style guides and design patterns.
• Support and mentor team members, fostering collaboration and continuous learning within the content community.
• Use data, research and user feedback to identify content issues and propose evidence-based solutions.
• Prototype content using appropriate techniques to test and refine ideas before implementation.
• Continuously evaluate and improve content based on performance metrics and user insights.
• Ensure content contributes to strategic outcomes by making complex information accessible and actionable.
• Build and maintain strong relationships with stakeholders, using evidence to influence decisions and gain consensus.
• Collaborate across government and internal teams to share best practices and align content strategies.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

For more information on the role, please see the attached Job Description.

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Name: Recruitment Team

Email: recruitmentinfo@homesengland.gov.uk

Feedback will only be provided if you attend an interview or assessment.