Product Administrator: Document Management System

Technology and data are at the heart of the Serious Fraud Office (SFO). The Document Management System (DMS), built on SharePoint, is a critical service supporting around 850 users across operational and corporate teams. It enables secure information storage, retrieval and collaboration while helping the organisation meet its information management, public records and data protection obligations.

The Product Administrator is part of the Information Management and Systems team and supports the effective delivery of the Document Management System. The role involves working with users across the organisation to support data cleansing and migration activities, provide guidance and training, and promote effective use of the system.

The post holder will also support the administration and continuous improvement of the Document Management System, contribute to business-as-usual support activities, and assist with wider Information Management and Systems team priorities as required.

As a Product Administrator you will be responsible for:

• Administer and maintain the SFO’s Document Management System, supporting its ongoing effectiveness and improvement.
• Develop expert knowledge of the Document Management System and related information management processes.
• Support system configuration, testing, upgrades and enhancements with suppliers and IT colleagues.
• Provide advice, guidance and training to users across the organisation.
• Respond to user queries and requests, managing accounts, permissions, metadata and filing structures.
• Support the administration and development of the SFO’s Information Management tool, ActiveNav, including reporting and data quality activities.
• Promote best practice in information management, records management and data protection.
• Monitor system usage and produce reports to support compliance, adoption and service improvements.
• Maintain user guidance, training materials and support documentation.
• Contribute to wider Information Management and Systems team priorities, projects and initiatives as required.

For more information about the role and for a full list of key responsibilities, please see attached Job Pack

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process you will be required to provide:

Application stage

A personal statement of no more than 500 words that explains how your skills and experience meet each of the essential and desirable experience and technical criteria as listed in the job pack.

Please note, desirable experience will only be taken into account if there is a large volume of applications and there is a need for further shortlisting for interview.

• A supporting CV outlining your job history and qualifications, (including how you meet the essential technical criteria for the role.)

Interview stage

Behaviours, experience and technical criteria as outlined in the job pack will be tested at interview.

Candidates invited to interview will also be required to complete an assessment.

Full details of the interview process will be made available to shortlisted candidates in the invite to interview.

Sift to take place from 24 November.

Interviews are expected to take place 7 December.

All dates are indicative and subject to change.

Successful candidates must meet the security requirements before they can be appointed. To be eligible you must meet the following residency requirements dependent of the level of security vetting required:

• SC: 5 years residency in the United Kingdom preceding this application.

Feedback will only be provided if you attend an interview or assessment.