Deputy Information Systems Manager

Do you want to work on one of the most exciting transformation projects in the public sector?

The Defence Housing Service (DHS) is being created through the Armed Forces Bill to deliver a step-change in housing for the UK’s Armed Forces and their families following the publication of the Defence Housing Strategy on 3 November 2025, which marked the most significant change to Armed Forces housing in over 50 years. DHS will bring a dedicated focus to improving the homes, communities and lived experience of Service personnel, placing families firmly at the heart of everything it does.

This is one of the most ambitious housing transformation programmes in the UK today. Backed by a £9.2 billion investment, DHS will modernise tens of thousands of homes, introduce a more proactive and customer-focused approach to maintenance, and unlock new opportunities to develop housing on Defence land. DHS will have the focus and agility to deliver change at pace, combining public service values with greater flexibility to build the skills, systems and partnerships needed for the future.

This is a rare opportunity to be part of shaping its culture, influencing how it works, and helping deliver lasting improvements for Service families across the UK.

The Defence Housing team is currently part of the Defence Infrastructure Organisation (DIO), who respond to the evolving needs of our military personnel, and the ways in which they live, work, train and deploy. We are proud to be the expert partner Defence needs for all their infrastructure requirements. From large scale infrastructure projects such as runways for the F35 fighter jets to net carbon-zero accommodation for our Service families, our activities focus relentlessly on our customers, and our outputs are unique in the UK and across the globe! DIO , What we deliver every day.

The future delivery model for this team is currently under review and may change as part of potential organisational developments. This could include the team or function transferring to a different employer or organisational structure in the future. Should activities transfer out of the Ministry of Defence existing employees transferring with those activities will maintain the same or substantially the same terms and conditions of employment.

The information systems and data used across DHS and its delivery partners are critical to the effective management of Service accommodation and the delivery of customer-facing housing services. These systems support everything from accommodation allocation and occupancy management to issue reporting and service performance monitoring.

As the Deputy Information Systems Manager, you will help ensure Accommodation's information systems and data assets are maintained, developed, and used effectively to support both operational delivery and strategic decision-making.

You will work closely with delivery partners, business users, and technical teams across a range of internal and external organisations, acting as a knowledgeable point of contact and providing subject matter expertise to ensure services operate effectively and efficiently.

The role requires you to exercise careful management and the use of accommodation data, ensuring information is accurate, secure, and handled appropriately, while maximising the value it provides to the organisation and its customers.

Experience of housing allocation, occupancy management, or accommodation services, would be advantageous.

What you'll be doing

• Providing leadership for the team/section and/or function
• Developing team members and assist line managers in delivering departmental goals
• Ensuring local compliance with mandatory requirements e.g. H&S training
• Promoting strong working relationships within the team and with other teams internally and externally
• Providing management information / statistics / ad-hoc reports on housing stock / allocations
• Liaising with other teams to ensure requirements are clear and deliverable and suggesting enhancements where applicable
• Providing application first line support to DHS and Industry Partner users to support the Allocations and Occupancy Management services
• Escalating support issues to second and third line support and manage their resolution as required
• Ensuring support calls are resolved within agreed Service Level Agreements
• Ensuring the accuracy of Accommodation data, by means of management information systems reports, data cleansing and integrity checks on the DHS applications
• Managing the creation, maintenance and ongoing support of data feeds to and from DHS systems
• Acting as the 'intelligent customer' for DHS information systems projects, identifying and defining business requirements and working with suppliers to deliver effective solutions. Representing the interests of DHS throughout the project lifecycle, ensuring outcomes align with business needs and strategic objectives
• Ensuring DHS compliance to Information Governance, including Data Protection and Security within the DHS strategy, monitoring information related practices to ensure compliance with corporate and local policy, correcting shortfalls in conjunction with staff

Whilst this role is advertised as a full-time position of 37 hours per week, we recognise the benefits of flexible working and are open to discussing part-time hours, job share arrangements, or other flexible working patterns with suitable candidates. Regular in-person attendance is required (this is expected to be approximately 60% of your working week) to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance and business need. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Your application will go through the following stages of assessment:

At sift stage, applicants will be required to provide:

• A CV in the Job History section, ensuring it clearly demonstrates how you meet the essential criteria outlined in the person specification. We encourage you to use specific evidence from your experience to illustrate your suitability for the role.
• A personal statement (no more than 500 words) providing specific examples of how you meet the top two most critical criteria for the role. Further guidance is given within the Personal Statement section of the application.

Applications will be assessed against the essential criteria, with each criterion scored on a scale of 1 to 7. An overall score will then be calculated using the average of all criterion scores. To progress beyond the sift stage, applicants must achieve a minimum score of 4 on every essential criterion. This means that even if your overall average score is 4 or higher, you will not progress if you score below 4 on any individual essential criterion.

Please note that, in the event of a high volume of applications, the selection panel reserves the right to increase the overall pass mark.

At interview, you will be assessed against the following behaviours and technical skills

• Behaviour 1: Leadership
• Behaviour 2: Managing a quality service
• Behaviour 3: Delivering at pace
• Technical Skill 1: Programming / Software Development (PROG) – Level 3 (p.120)
• Technical Skill 2: Incident Management (USUP) – Level 4 (p.204)

Link to Technical Framework -

SFIA8

In the event of a tie at interview, candidates will be ranked according to their scores in the assessed behaviours/technical, in the order listed below.

• Behaviour 1: Leadership
• Behaviour 2: Managing a quality service
• Technical Skill 1: Programming / Software Development (PROG) – Level 3

If invited to interview, it will be conducted in person on site at RAF Wyton, Huntingdon, Cambridgeshire, PE28 2EA

We will try and offer as much flexibility as we can, but it may not be possible to offer alternative dates or locations for interviews.

Feedback will only be provided if you attend an interview or assessment.