Performance Manager - Army

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

This is an exciting opportunity to join the ACTS (Army Collective Training Service) Management Team, working alongside both military and civilian personnel to oversee contract performance and ensure the effective delivery of training that under-pins the Army’s operational success. You will gain valuable insight into military training operations and how contractual deliverables directly support these critical activities. You will be empowered to take ownership of key deliverables, influence decision-making, and contribute to the organisation’s strategic objectives.

This is job is advertised as 37 hours per week.

In this role, you will play a critical part in ensuring the successful delivery of the ACTS contract. Working closely with the Strategic Training Partner (STP) and a range of stakeholders, you will ensure delivery is achieved in the most cost-effective and efficient manner, while maintaining a focus on quality, compliance, and continuous improvement.

Alongside this, you will contribute to a wider understanding of performance and risk across the LWC (Land Warfare Centre) contract portfolio.

This is a unique opportunity to make a tangible impact on a high-profile contract that supports collective training and operational readiness while developing your expertise in performance and benefits management.

Key responsibilities:

• Ensure delivery is achieved in the most cost-effective and efficient manner, while tracking performance, mitigating risks, and leveraging opportunities in collaboration with the Strategic Training Provider.
• Responsible for monitoring and improving contract performance, managing benefits realisation, and proactively identifying and mitigating risks.
• Conduct annual In-Service Reviews throughout the contract lifecycle to assess maturity levels, reflecting changes and modifications made to ACTS.
• Employ problem-solving techniques to address challenges and take a proactive stance in mitigating issues as they arise.
• Identify, share, and promote best practices and lessons learned to create a culture of learning and continuous improvement.
• Manage, interpret, and utilise data to make informed decisions, improve efficiency, and achieve outcomes and benefits.
• Leading on continued development of the LWC contract portfolio landscape. Identifying, assessing and mitigating risks associated across the portfolio, ensuring potential issues are proactively addressed. Supporting senior leadership through the effective use of performance and risk data.
• Leverage opportunities to enhance contract delivery and outcomes in collaboration with the STP.
• Build and maintain strong working relationships with a range of stakeholders, including corporate and domain leadership teams, external agencies, and benefit owners.
• Chair or attend relevant meetings, ensuring adherence to organisational policies and promoting an inclusive working environment.
• Developing and sharing your knowledge with others.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At application stage you will be assessed against the following:

• Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
• Personal Statement - 750 words demonstrating your relevant skills and experience listed in the essential skills criteria.
• Behaviours:
• Communicating & Influencing
• Making Effective Decisions

Where a large number of applications are received, an initial sift will be conducted based on the evidence you provide in support of Making Effective Decisions. The remaining evidence provided at application stage will only be reviewed if you are successful at this initial sift.

At interview stage you will be assessed against the following:

• Behaviours: Leadership
• Managing a Quality Service
• Seeing the Bigger Picture
• Working Together

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.