People Operations Advisor

Ofgem is Great Britain's independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and support economic growth.

We're committed to creating a workplace where everyone feels valued, respected and able to bring their authentic self to work. We know that diverse experiences, perspectives and backgrounds strengthen our organisation and help us better serve consumers and communities across Great Britain.

We're seeking a skilled and motivated People Operations Advisor to join our People Centre. This is an exciting opportunity to play a key role within our People Operations function, delivering high-quality HR services and providing expert advice and guidance across the employee lifecycle.

Reporting to the People Operations Manager, you'll act as a key operational contact within our shared service environment, managing complex HR queries, maintaining high standards of data quality and compliance, and supporting continuous improvement initiatives. You'll also provide day-to-day leadership and support to a team of People Operations Officers, ensuring excellent service delivery and a positive employee experience.

Service Delivery

• Process employee lifecycle transactions (e.g. onboarding, changes, exits) accurately and in line with SLAs.
• Ensure compliance with policies, procedures and data protection requirements.
• Data gathering and responding to Subject Access Requests and Freedom of Information Requests.

Query & Case Management

• Respond to and resolve more complex HR queries from employees and managers.
• Escalate issues appropriately and ensure timely follow-up and resolution

Data & Systems Management

• Maintain accurate employee records in the HRIS and other systems
• Support data audits, reporting and system updates as required.

Process Improvement & Documentation

• Identify opportunities to streamline processes and improve service delivery.
• Maintain and update standard operating procedures.

Team Leadership

• Provide day-to-day management and support to People Operations Officers, including prioritisation of work and quality assurance of outputs.
• Support the development and capability of team members through coaching, guidance and feedback.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.