Patient Public Involvement and Engagement Manager - £60,778 - £68,422 p.a. +benefits

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The agency is made up of c.1600 staff working across two main centres and peripatetically across the UK and abroad.

The agency consists of Corporate, Partnerships, Transformation, Governance, Communications & Engagement, Scientific Research & Innovation, Healthcare Quality & Access, Safety & Surveillance and Technology groups.

About the Division

The MHRA Communications and Engagement Group builds and maintains trust with the Agency’s key audiences, including patients and the public, health and care professionals, industry, arm’s-length bodies and partners across the health system. Using data, evidence and insight, we develop and deliver integrated communications and engagement strategies that support the Agency’s strategic priorities, operational objectives, transparency, patient safety and public health.

As the focal point for communications and engagement across the MHRA, we provide strategic advice, insight and expertise to support effective decision-making and manage organisational risk. We work collaboratively across the organisation to plan and deliver a wide range of activities, including customer engagement, media relations, safety communications, patient and public involvement, staff engagement and the promotion of MHRA services, ensuring patients and the public remain at the heart of our work.

This role sits within the MHRA’s Patient and Public Involvement and Engagement (PPIE) team. The team leads the delivery of the Agency’s strategic PPIE plans and acts as the MHRA’s centre of expertise for patient and public involvement and engagement.

The team supports colleagues across the Agency to design and deliver high-quality, inclusive and proportionate involvement and engagement activities that enable patient and public perspectives to inform regulatory decision-making. It provides expert advice, develops organisational capability and, where appropriate, directly delivers or commissions PPIE activity that supports major corporate priorities and strategic programmes.

• To develop, lead and co-ordinate the MHRA’s PPIE with its diverse range of stakeholders, including industry, patients and the public, healthcare professionals, academic and research.
• Identify, build and maintain relationships with patients, public contributors and key stakeholders, facilitating meaningful two-way engagement to ensure their insights and experiences influence MHRA work and strategic priorities.
• To proactively identify and deliver opportunities to work in partnership with stakeholders on, for example, engagement and campaigns.

Key responsibilities and results areas

• Act as a lead PPIE adviser for corporate priorities, providing strategic guidance, challenge and support to programme teams, senior leaders and partners to ensure that engagement and involvement are embedded within the delivery of organisational objectives.
• Lead the design, delivery and evaluation of patient, public and stakeholder involvement and engagement activities, ensuring approaches are meaningful, inclusive and proportionate to organisational needs.
• Excellent communication and interpersonal skills both written and oral, with the ability to accurately and confidently communicate, influence and challenge staff and external contacts at all levels.
• Advise colleagues on high-profile confidential and sensitive engagement issues, many of which involve understanding of complex issues, development of engagement strategies and approaches, as well as engagement with senior internal and external stakeholders.
• Play a role in the Communications and Engagement Group’s account management system as required.
• Build and maintain excellent working relationships with diverse groups of people, with the ability to quickly establish credibility and work effectively with other teams and senior colleagues both from inside and outside an expert organisation.
• To review and evaluate progress across all areas of responsibility on a regular basis.
• To act as an ambassador for the MHRA with external stakeholders
• Line managing a team of staff

The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the postholder.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

Applications will be sifted week commencing: 7th September 2026

Interview date: week commencing: 14th September

Interview location: By Microsoft Teams

A presentation will form part of the interview process. Further details will be provided to candidates who are invited to attend an interview

Further details and interview slots will be released to candidates who are successful at sift.

As part of the application process you will be asked to complete a CV and personal statement.

Please use your CV to set out your career history, highlighting specific responsibilities and achievements that are relevant for this role. These can be found in the ‘key skills and experience required for the role’ section of the advert. Please also include a list of your relevant qualifications, including any you are working towards.

Please use your personal statement to (in no more than 500 words) outline how you meet the key skills and experience required for the role as set out in the job advert.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of Leadership.

Feedback will only be provided if you attend an interview or assessment.