IT Technical Operations Manager (Data and Information)

This role provides technical oversight across the full NS&I estate, with an extra focus on data and information across Retail, B2B and Corporate services. It ensures platforms, channels and live services are designed for robust availability, safety, performance and operational maturity, while holding suppliers to the required technical controls and standards.

The postholder is responsible for embedding data and information policies, standards and best practice within IT operations, ensuring that data managed, stored and transferred by suppliers is appropriately governed and controlled.

The role assures that the production estate is aligned to agreed designs and best practice, including architecture, data models and entity models, and that projects are transitioned into live service in line with NS&I policies, standards and intended business outcomesAs a senior technical specialist within the IT Services team, the IT Technical Operations Manager acts as the subject matter expert for data and information within live operations. The role provides technical challenge and guidance on change activity, continuous improvement and business-as-usual operations across the organisation, including identifying and managing legacy technical debt and producing change requests to support its remediation.

The postholder supports the Head of IT Services by strengthening technical oversight across the estate, with a strong focus on risk, audit and the safe introduction of ongoing and new changes into live operations. This includes reviewing service reporting, sharing technical insight and metrics, and improving the oversight process with key stakeholders.

The role also contributes to IT risk and audit management, including internal and external audit activity, ensuring agreed actions are completed to schedule. In addition, it provides expert advice and support across NS&I, suppliers and service teams to help maintain stable, reliable and continually improving IT services for customers and colleagues.

Working collaboratively across the agile IT Services function, the role supports service desk, operational and supplier teams by reviewing incidents, problems and changes from a technical perspective, helping ensure services are delivered in line with SLAs, contractual commitments and business needs.

Please see attached role profile for full details

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply, please click the link on this advert and follow the steps to complete the application form.

In your application you will be asked to provide the following

• An outline of your career history and qualifications with your key responsibilities and achievements.
• A 250 word personal statement on the key essential experience Knowledge of cloud environments and their application in supporting live IT services.
• Attention to detail and a high standard of accuracy.
• Experience of identifying and managing technical risk, issues and service improvement activity.
• A 250 word statement for each selected behaviour at sift. Please use examples from your experience and knowledge to demonstrate how you meet them addressing the essential criteria in the Person Specification. We would recommend using the STAR ‘situation, task, action, result’ method of giving examples.
• A 250 word statement for the selected technical skills. Practical knowledge of cloud computing technologies and services across AWS and Azure platforms.
• Understanding of live IT operations within AWS and Azure environments, including service support, resilience and operational control.

We will assess applications on your personal statement, behaviour and technical skill statements

In the event we receive a large number of applicants, applications will be sifted first on the Personal Statement. Only those that meet the minimum acceptable score for this criteria will qualify for the full sift and be considered for interview.

If shortlisted, you will be invited to attend a 1 hour panel interview via video call.

Interviews will take place on 7th & 8th October 2026

Right to Work

As part of our recruitment process NS&I will ask about your right to work status. Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service.

If applying for a role on a fixed-term contract, you must hold a valid visa that covers the full duration of the contract, or at a minimum, the majority of the term.

Please note we are currently unable to offer visa sponsorship, as a result candidates requiring sponsorship are not eligible to apply.

Security and Credit Checks

This role is subject to Baseline Personnel Security Standard and financial credit checks.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Working for NS&I

We are currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

For NS&I employees: If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.

For Existing Civil Servants: If you are transferring from another government department at the same grade, your current salary will generally be matched within reasonable parameters and subject to NS&I pay ranges. If you are transferring on promotion, you will be offered the starting salary at the bottom of the pay scale. If you are transferring on promotion and your existing salary is within the advertised range, you will be offered a maximum of a 10% uplift on your existing salary (up to the advertised maximum).

For External Candidates: If you are not currently employed within the civil service, you will be offered the starting salary at the bottom of the advertised pay range.

Further information

Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.

Feedback will only be provided if you attend an interview or assessment.