Operational Support Officer (AO)

The Building Safety Regulator (BSR) was established to improve the safety and standards of high-rise buildings, helping to protect residents and restore confidence in the built environment. Its mission is to lead a culture of safety and accountability across the construction and building sectors, ensuring that people live in homes that are safe, secure, and well regulated.

Working within our Operational Support team, you will be the first point of contact for a range of stakeholders where you will be able to demonstrate your professionalism and provide a consistent customer service. You will be analytical, responsible for providing responses to email queries, including financial and operational support, requiring a good standard of written communication.

You will use your organisational skills to keep you focused as you support the team with an array of projects, including administrative tasks relating to various functions of the business’s operation. You will join a supportive environment that encourages personal development and career progression, helping you gain an overarching understanding of the various BSR functions as set out in the Building Safety Act 2022.

Working Pattern

Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 22.2 hours per week.

The Building Safety Regulator (BSR) became an Arm's Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) on 1st June 2026.

The BSR is a Non-crown, Non-Departmental Public Body (NDPB), and as such its employees are Public Servants, rather than Civil Servants.

All employees will have access to:

• The Civil Service Pension Scheme.
• Civil Service Jobs and the ability to apply for roles advertised Across Government.
• The entitlement to compensation being calculated in line with the Civil Service Compensation Scheme.

Existing Civil Servants transferring into BSR will have their continuity of Service recognised for the purposes of sick pay and annual leave entitlement. However, if they later move to another Civil Service department, continuity of service may not automatically be recognised by the receiving department. This would be subject to that department’s own policies and arrangements.

Key Responsibilities

You will contribute to the delivery of BSR’s Strategy by undertaking a range of business support tasks and processes, in direct support of both front line and other BSR staff, including providing support to other parts of BSR, on both a local and national basis.

• Provide sound administrative support to your wider team to meet business objectives, this can vary from responding to email queries in a timely manner, managing inboxes, maintaining an office presence to support with post duties and itineraries or contributing to projects across your division in a meaningful way
• Work with division-relevant systems and programmes ranging from Microsoft Word and Excel through to HR systems
• Provide consistently good customer service, ensuring any queries are dealt with in line with SLA's
• Assist your colleagues on any projects and work activities
• Overseeing compliance in regards to any data entry/management such as updating records
• Liaising with internal and external stakeholders

Please note that this is not an exhaustive list of duties.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application Information

Upon submitting your short application form, you will be invited to complete a Civil Service Verbal Reasoning Test.

Please complete the online tests as soon as possible, within 24-48 hours is recommended, to allow time to complete your full application.

If you successfully pass the test, you will then be invited to complete the final stage of your application.

You must complete the online tests and your full application form by 12pm midday on 1st September 2026. If you fail to complete the online test and full application form before the deadline, your application will be withdrawn.

Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.’

• There will be maintenance for online tests on Sunday 30th August 2026. This means you will be unable to access the online tests between 4pm and midnight. Your progress will be saved, and you will be able to continue once the tests are available again.

As part of your application, you will be invited to complete an anonymised CV which should include your career history, experience, and qualifications. Please note the CV will be for information purposes only and will not be scored.

You will also be asked to complete an anonymised Personal Statement, of no more than 750 words which demonstrates how you meet the Essential Skills and Criteria of the job advert.

You will also be asked to provide a 250 word write up on the behaviour 'Communicating and Influencing'

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement How to apply

Please access the following link for guidance and further information on the Civil Service Tests, including practice tests: Civil Service online tests - GOV.UK

Sift Information

The sift will take place from 1st September when you will be assessed on the Lead Behaviour and your Personal Statement.

IMPORTANT: Please note an initial sift will be conducted on your Behaviour. If you meet the benchmark for the Behaviour element, you will be progressed to a full sift in which the Personal Statement will also be scored. If you do not meet the standard for the Behaviour, you will not receive a score for your Personal Statement.

Interview Information

Interviews will take place from 28th September when you will be assessed against the behaviours detailed within the job advert.

Sponsorship

This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.

Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.

BSR reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within BSR. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.

From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE’s Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box internal.fraud@cabinetoffice.gov.uk.

Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK

It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of BSR terms and conditions, please see the attached BSR Terms and Conditions document.

Progression through pay ranges is subject to annual pay awards as permitted within annual pay remit guidance and negotiations with Trade Unions.

BSR is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.

If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk

If successful in securing your role, BSR can provide suitable workplace adjustments to support you throughout your career with BSR.

Any move to BSR from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.

Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further;

Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.

Feedback will only be provided if you attend an interview or assessment.