Local Systems Administrator (LSA)

Ready to be the friendly face of IT at HM Land Registry? As a Local Systems Administrator, you’ll keep colleagues connected and confident—solving issues fast, guiding change so it lands well, and making sure our site’s kit and records are spot‑on. If you enjoy hands‑on problem‑solving, clear communication and collaborating across a supportive community, we’d love you to join us and help deliver great public service for everyone.

Check out the video below to see what it is like to work in Digital Careers at HMLR:

As a Local Systems Administrator (LSA), you’ll provide friendly, efficient 1st/2nd line support for locally based systems and applications, helping colleagues at your site to stay productive and secure. You’ll keep our IT asset records accurate and up‑to‑date, manage central and local work queues to agreed service levels, and ensure new services transition smoothly into business‑as‑usual so that end‑user change “lands well” across the office.

• Key ResponsibilitiesProvide effective technical support for local systems and infrastructure, resolving incidents and problems promptly and escalating when needed.
• Manage assigned requests in line with Incident Management and ISO20000 standards.
• Maintain accurate documentation and asset records, using available tools to diagnose issues and report statistics.
• Liaise with stakeholders, suppliers and vendors to support change and problem resolution.
• Install, configure and administer hardware and software components.
• Contribute to local IT projects and provide technical advice.
• Support office moves and equipment relocations, ensuring compliance with local requirements.
• Develop and maintain technical knowledge, supporting and encouraging team members.
• Assist other offices remotely or on‑site when required.
• Additional InformationNo current line management or budget responsibilities, but future opportunities may arise.
• Some physical activity is required for moving IT equipment.
• Travel to other sites may be necessary.
• 100% office-based in our Birkenhead office

Do you have ITIL Service Management Foundation accreditation or willing to study?

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to apply:

Please complete the qualification question?

Do you have ITIL Service Management Foundation accreditation or willing to study?

If you answer no to this question, your application will stop there.

Then please complete your CV to include your work history and qualifications. We will be scoring your CV against the following essential technical and experience:

• ITIL Service Management Foundation accreditation or willingness to study
• Knowledge and experience of working in an IT environment
• Knowledge and experience of IT incident management

Complete the Personal Statement section (in no more than 250 words), please demonstrate:

• Ability to provide excellent customer support via a Service Management Framework.
• Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications –this is 23:55 on the advertised date.

Sift

The sift will take place shortly after the closing date.

In case of a high volume of applications, we will complete a pre-sift on your CV.

Interview

If successful at shortlisting stage, you will be invited to attend a face to face, blended interview in our Birkenhead office. The blended interview will test the essential experience and behaviours listed in the Job Description.

We expect interviews to take place during the week commencing 19th October 2026.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people.

If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Security

The post will require a Security (SC) Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years. Further details of the process and checks can be found here:

National security vetting: clearance levels - GOV.UK

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

You must ensure you have the appropriate right to work in the UK before applying.

You can find more information on how we use your personal data on our website

Feedback will only be provided if you attend an interview or assessment.