IT Change Manager

As our IT Change Manager, you will lead the governance and continual improvement of IT Change Management, ensuring that new and updated technology can move into live service with risks understood and operational stability protected.

This is much more than a process role. You will have the authority to influence significant deployment decisions, bring stakeholders together and drive improvements across Technology Operations. From managing high-pressure emergency changes to leading conversations and chairing the Change Authority Board, your judgement and expertise will directly support successful delivery.

You will join a collaborative environment where your ideas, professional challenge and ability to turn complex information into clear decisions will make a visible difference.

You will work as part of the IT Service Delivery team and have the opportunity to develop your skills and knowledge both through formal training and other development opportunities.

Hybrid working

This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK.

Our team has a mix of colleagues, split between those who work predominantly from home and those who attend the office, dependent on business needs. This role requires frequent contact with the Senior Management team and site-based support teams. The successful candidate will therefore need to be able to attend the office regularly, at least one day a week, due to the nature of the role.

• Lead the day-to-day operation of IT Change Management, guiding changes from initial submission through approval, implementation and review.
• Assess the risk, impact and operational readiness of proposed changes, ensuring plans are robust before deployment to live services.
• Chair the weekly Change Authority Board, bringing stakeholders together to make clear, informed and timely go/no-go decisions.
• Provide expert advice and constructive challenge to technical teams, projects and senior stakeholders, helping them deliver change safely and effectively.
• Oversee emergency and unauthorised changes, making confident decisions and coordinating communications in fast-moving or high-pressure situations.
• Maintain a clear view of upcoming change through the Forward Schedule of Change, identifying potential conflicts and managing change moratorium periods.
• Lead post-implementation reviews, capturing lessons from successful and unsuccessful changes and ensuring agreed improvements are taken forward.
• Continuously improve the Change Management approach, using feedback, performance information and industry good practice to strengthen governance and reduce disruption to live services.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply:

When you click "Apply Now" at the bottom of this page, you will be required to attach your anonymised CV, together with a 750 word supporting statement on the experience criteria below (please use 250 words per criteria with clear headings in your supporting statement).

Timeline:

• Advert Closes for applications: 15th October 2026
• Shortlisting: W/c 19th October 2026
• Interviews: W/c 2nd November 2026

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

All applications are processed anonymously. You will be short-listed against the following criteria:

Pre-Sift Criteria

• ITIL v4 Foundation qualified (this information will be taken from your CV and supporting statement).

If you do not meet the pre-sift criteria, your application will not be taken through to be sifted on the Experience Criteria below:-

Sift/Shortlist Criteria:

• IT Change Management Expertise - Demonstrates evidence of significant experience leading and governing IT change within a complex technology environment, with a strong understanding of risk management, change control and service management best practice (lead criteria used in the event of a high volume of applications).
• Decision Making and Risk Assessment - Demonstrates ability to evaluate complex technical and business information, assess risk and impact, and make sound, evidence-based decisions that balance operational stability with business delivery needs.
• Leadership and Governance - Demonstrates evidence of experience leading governance forums, driving accountability and ensuring compliance with agreed processes, standards and controls whilst maintaining a collaborative approach.

Please ensure that you cover all the above criteria in your CV and 750 word supporting statement. Your statement should be set out with the 3 headings above providing 250 words on each of these criteria.

Interview Criteria:

Experience:

• IT Change Management Expertise - Demonstrates evidence of significant experience leading and governing IT change within a complex technology environment, with a strong understanding of risk management, change control and service management best practice (lead criteria used in the event of a tie at interview). This criteria will be assessed by a presentation and follow-up questions.

Technical:

Evidence of SFIA skills:

• Change Control - Level 5
• Risk Management - Level 4

All skills A–Z — English (sfia-online.org)

Civil Service Behaviours (SEO level):

• Managing a Quality Service
• Making Effective Decisions
• Seeing the Big Picture

See here for further information: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)

Process:

• Single Stage Interview via TEAMS. You will be contacted to book a suitable slot if you are shortlisted (see our Candidate Pack for further information)
• Interview will be with a panel of no more than 3 people and will last approximately 45 minutes.

Onboarding Checks:

In the event you are offered a role with us, you will be required to go through Basic Personnel Security Standard (BPSS) checks which will include Employment and Right to Work Checks. You will also need to apply for SC (Security Clearance), but you may be able to start your role before gaining this. Please see our attached Candidate Pack for further details and Terms.

Please note, we are unable to offer visa sponsorship.

Residency Requirements:

SC – non reserved

This is a Ministry of Defence non-reserved post and although open to UK, British Commonwealth and European Economic Area nationals, successful applicants will require a security clearance (SC) and therefore need to have resided in the UK for a minimum of 12 consecutive months within the last 5 years.

Eligibility

Due to the secure nature of our work, there may be eligibility restrictions if you hold dual nationality or are not a British Citizen. We will consider each application on a case-by-case basis. We will ask you in our application form to confirm your place of birth and details of any dual or previous nationalities.

Feedback will only be provided if you attend an interview or assessment.