Delivery Manager
Government Commercial Agency
- Department
- Government Commercial Agency
- Location
- Birmingham, Newport, Glasgow, Liverpool, Norwich
- Openings
- 1 post
- Grade
- SEO
- Salary
- £48,027 to £54,751
- Closing
- 13 days left
- Profession
- DDaT
- Contract
- Permanent
- Security clearance
- BPSS
- Working pattern
- Full-time
Job summary
Available Locations: Liverpool, Newport, Norwich, Glasgow or Birmingham.
The following locations listed below are restricted to contracted GCA staff already based in one of these offices:
London, Bristol, Manchester or York.
External applicants are not eligible for these sites. If you select one of these locations as an external applicant your application will unfortunately be withdrawn.
What they’re looking for
- Key Accountabilities:
- Play a hands-on role in driving the day-to-day delivery of a cross-functional digital product team.
- Help to solve problems by identifying obstacles and helping the team to overcome them.
- Take ownership of defining problems, designing solutions, and prioritising team backlogs to ensure delivery against Key Results and Outcomes.
- Focus the team on what is most important to the delivery of products and services.
- Dissect complex policy and operational problems, explore creative solutions, and test hypotheses.
- Essential Criteria (to be assessed at application stage):
- Strong Delivery Mindset: A demonstrable focus on solving user problems and driving measurable outcomes, rather than simply delivering feature outputs.
- User Research & Advocacy: Experience conducting or assisting with user research, with a proven ability to translate user insights into practical product improvements.
- Hands-On Problem Solving: A proactive, curious approach to product management—willing to dive into details, collaborate with design and engineering teams, and help define solutions from scratch.
- Prioritisation & Delivery Focus: Ability to manage a backlog, make clear priority calls under competing demands, and proactively unblock teams to maintain delivery momentum.
- Stakeholder & Supplier Collaboration: Excellent communication skills, with the ability to build effective relationships with delivery partners, suppliers, and multidisciplinary team members.
- Desirable Criteria
- Experience with AI to improve delivery practices: Familiarity or practical experience using AI tools to improve delivery of product outcomes.
- Experience with GDS Standards: Familiarity with Government Digital Services (GDS) design, security and accessibility principles and the ability to champion and advocate for these within a product or service.
Behaviours you’ll be assessed on
This advert says the panel will score you against these behaviours at SEO level. Each one links to worked examples.
Job description
Insight into GCA - Webinar
Watch our Webinar on the above link and gain valuable insight into GCA and our recruitment processes.
Are you a delivery professional who is passionate about delivering real-world user outcomes? Do you want to champion modern delivery practices, helping cross-functional teams to deliver public value faster?
The Government Commercial Agency (GCA) is looking for a passionate, user focused delivery manager to join a team delivering critical grant and contract services for the UK Public sector. The successful applicant will be embedded within product delivery teams and play a critical role in ensuring the teams deliver strong product outcomes that drive value for our users. By leading our product teams to deliver high-value outcomes, you will help drive efficiencies in grant and contract administration; saving time, improving accuracy, and delivering greater value for the nation.
Job Summary
As a Delivery Manager at the GCA, you will lead the day-to-day rhythm of a high-performing, cross-functional digital team. Partnering closely with Product Managers, designers, and engineers, you will establish a culture focused on measurable business and user outcomes. You will remove impediments, optimise flow, and champion modern, lean practices in order to drive product outcomes. We are a team that encourages innovation and experimentation. Therefore, this is an ideal role for an ambitious and aspiring delivery professional who loves getting stuck into the details, advocating for users, unblocking delivery challenges, and experimenting with modern approaches to solve real-world government problems.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Selection process
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Selection Process
A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk.
Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.
#GCAIND
Feedback will only be provided if you attend an interview or assessment.
Practise before you apply
Civil Service panels score every answer against the Success Profiles behaviours at SEO level. Practise STAR answers and get them marked against the same framework.
3 free questions · No card needed
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