Information Support Assistant

At Navy Command, we lead, support, and sustain the Royal Navy across every theatre of operations. We coordinate the people, platforms, and missions that keep the Fleet ready for today’s challenges and tomorrow’s opportunities. Together, we uphold centuries of naval tradition while driving innovation that ensures the Royal Navy’s readiness to protect our nation and secure our future.

As the authority for the Royal Navy’s nuclear submarine capability, the Submarine Directorate oversees one of the most complex and critical elements of UK defence. Covering everything from in‑service management to long‑term fleet modernisation, the directorate ensures the Submarine Flotilla remains safe, reliable, and ready to meet national security requirements.

You will be based at HMNB Clyde, home to the UK Submarine Service. It sustains the nation’s continuous at-sea deterrent and supports the Royal Navy’s fleet of nuclear-powered submarines. As a centre of excellence for submarine operations, Clyde plays a critical role in national security and global stability.

This position is a Reserved Post within the Civil Service, for which only sole UK nationals are eligible. Under the Civil Service Nationality Rules, UK nationals include British citizens, British subjects with the right of abode in the United Kingdom, and British Overseas Territories citizens.

This position is advertised at 37 hours per week.

The Information Support Assistant 3 (ISA3) is part of the Naval Base Commander Clyde (NBC(C)) iHub, which itself sits within the Information, Strategy & Governance team under the Deputy Head Business (DHB). As the successful candidate you will be part of a small team delivering specialist Knowledge & Information Management (KIM) services to HMNB Clyde.

The purpose of the Business department is to provide an overarching governance function across HMNB Clyde and a broad range of business functions and specialist professional help to support the respective output areas.

As ISA3 for HMNB Clyde you will be responsible for:

• Providing KIM services to the NBCC organisation.
• Account management for IT systems, ordering software and changes to systems.
• Creation and management of SharePoint Sites, setting up document libraries and permissions.
• Advising on Information management policy and dealing with change programmes.
• Managing legacy or extant paper records, together with Official and Secret Information Systems.
• Publishing communications via the Department’s Intranet, Defence Connect and SharePoint websites.

The actual roles covered are:

• Authorised Demander
• Team Site Administrator
• Local Security Officer

Undertake other tasking appropriate to the post-holder’s grade and experience as tasked by Information Support Officer (ISO) and Information Manager (IMgr).

Open to UK nationals only.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of Defence Reform, Navy Command continues to review and evolve its Target Operating Model to support more agile ways of working. In this context, the role and responsibilities of this role may develop over time to reflect changing business priorities and opportunities.

At Sift, you will be assessed against the following;

• Candidates will be required to provide CV details to include job history and qualification details.
• Candidates will be required to provide a personal statement. This should be a maximum of 500 words that sets out your motivation for applying and shows how your skills and experience meet the essential requirements for the role.

Please note feedback will not be provided on your application.

At Interview, you will be assessed against the following behaviours:

• Working Together
• Managing a Quality Service
• Communicating and Influencing

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.