Head of Operations (Crime) & Head of Service Performance & Improvement (South West) (Ref: 22603)

Please refer to Job Description

Proud to serve. Proud to keep justice going.

We are excited to be offering 2 positions within our South West senior leadership team - Head of Operations for Crime and Head of Operational Compliance and Performance Improvement.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Head of Operations Crime - Your role

The Head of Operations will undertake the strategic leadership and performance of across multiple locations, ensuring a highly effective and consistent service delivery.

The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management of the Deputy Head of Operations and indirect leadership of several hundred staff across the region.

As the jurisdictional lead for Crime, the Head of Operations will work with colleagues, leadership teams, Judges, stakeholders and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.

Your skills and experience

Head of Operations will have;

• Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.
• Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.
• The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.
• Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
• Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.
• A demonstrable track record of strategic planning and delivering significant change.

Head of Operational Compliance and Performance Improvement - Your role

The Head of Operational Compliance and Performance Improvement plays a critical role in supporting the Operations Directorate’s recovery planning and delivery, with a strong emphasis on ensuring operational compliance across all Courts and Tribunals jurisdictions.

Reporting to the Deputy Director for Operational Performance and Compliance, you will be responsible for leading national coordination of recovery efforts, particularly those requiring cross regional collaboration or central intervention.

Your role will encompass several key aspects (but not limited to):

• Provide strong, clear senior leadership within Courts & Tribunals in respect of operational performance and recovery on behalf of, and in support of, the Courts & Tribunals Director and Operations Director and in senior management meetings, with Courts and Tribunals Joint Unit (CTJU) and other cross cutting MoJ groups as well as in various Judicial forums.
• Provide strong, clear senior leadership within Courts & Tribunals in respect of operational compliance and assurance on behalf of, and in support of, the Courts & Tribunals Director and Operations Director. The role-holder will be responsible for managing and driving forward the 4 pillars of risk assurance: identification, rectification, embedding and assurance.
• Support the SRO Deputy Director in driving the strategy around risk and assurance and supporting work of Operational Compliance Steering Group (OCSG)
• Direct line management of a team of Subject Matter Experts, overseeing exception reporting and evolving data sets to ensure appropriate compliance and assurance across all jurisdictions

Your skills and experience

The ideal candidate for this position should demonstrate:

Essential

• Experienced in leading teams of people at a strategic level, in particular experience of setting a vision and strategy to ensure diverse and geographically dispersed teams deliver against national objectives.
• A proven track record of leading and delivering service and performance improvements in a complex operational and stakeholder environment, building, and developing effective relationships with senior professionals and working with them across organisational boundaries to achieve common goals.
• Highly effective communication skills, the ability to inspire confidence and trust and to influence at the most senior levels with delivery partners, stakeholders, and senior officials.
• A proven track record of success in a complex operational delivery environment and experience of analysing complex, operational challenges, and performance problems and of developing innovative, creative solutions and approaches in response.
• Leadership skills to lead by example and empower, enable, and motivate others.
• Provides key inputs to vision and strategy and responsible for implementing corporate strategy.
• Evaluates major outcomes and directs future actions.
• Fosters a culture that values innovation and creativity and supporting appropriate risk taking.
• Shares knowledge of ‘big picture’ to help staff understand their roles in contributing to the success of HMCTS.

Location

The successful candidates can be based in any South West region location as below, but will be required to regularly travel across the region, along with other HMCTS locations as required by business needs. Travel expenses will be paid in accordance with organisational policies.

Barnstaple, Bath, Bodmin, Bournemouth, Bristol, Cheltenham, Exeter, Gloucester, Newport (Isle of Wight), Newton Abbot, Plymouth, Poole, Salisbury, Southampton, Swindon, Taunton, Torquay, Truro, Weston-Super-Mare, Weymouth, Winchester, Yeovil.

Further details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These vacancies are full time only due to their nature. Standard full time working hours are 37 hours per week (Monday to Friday). Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

For a full job description of the roles, please read the supporting documents before applying. If you would like to discuss the roles and the responsibilities, please contact svetlana.orriss@justice.gov.uk

IMPORTANT

You must clearly indicate within your statement of suitability which role you are applying for –

• Head of Operations for Crime
• Head of Operational Compliance and Performance Improvement
• Both roles

Technical 1

Candidates successful at sift stage will be provided with the presentation details ahead of their interview. A five-minute window will be provided for you to demonstrate your ability to communicate effectively in terms of content and structure. No use of visual aids during the presentation, such as PowerPoint presentation or handouts. The use of notes is permitted for reference during the presentation and interview.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.