Head of Digital Delivery & Business Analysis

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Are you ready to lead digital delivery that makes a real difference across the public sector? Join the Government Commercial Agency (GCA) and help shape how we deliver modern, innovative and user-centred digital services. As Head of Digital Delivery & Business Analysis, you'll lead two critical professional functions, strengthen our digital capabilities and help deliver the products and services that support public sector procurement across the UK. Bring your leadership, expertise and ambition to GCA – and help shape the future of digital delivery.

Job Summary

As Head of Digital Delivery & Business Analysis, you will provide strategic leadership across two professional functions within GCA's Digital & Data Services directorate, leading approximately 45 permanent and contracted professionals. Reporting into senior DDS leadership, you will build professional capability, foster an inclusive, high-performing culture and embed Government Digital and Data standards. You will oversee delivery performance across digital products, platforms and services, including major commercial frameworks supporting billions in public sector procurement. Working across multidisciplinary teams, you will strengthen delivery assurance, manage strategic risks and dependencies, and drive continuous improvement to deliver measurable outcomes for GCA and its customers.

Key Accountabilities:

• Strategic Leadership: Provide strategic direction and leadership for the Digital Delivery Management and Business Analysis functions, ensuring alignment with GCA's organisational priorities and Digital & Data Services strategy.
• Line Management and People Leadership: Provide effective line management across both functions. Lead and guide team members, manage performance to ensure a high-performing team, and support staff development through regular feedback. Foster an inclusive culture that promotes professional growth, wellbeing and accountability.
• Professional Capability: Develop and mature both professional functions, establishing communities of practice, career pathways, professional standards and capability development aligned with the Government Digital and Data Profession Capability Framework.
• Delivery Oversight: Provide strategic oversight and assurance of digital delivery across products, platforms and services, ensuring effective planning, prioritisation, delivery confidence and the realisation of measurable outcomes.
• Governance and Assurance: Establish and maintain proportionate delivery governance, performance reporting and assurance mechanisms, proactively managing strategic risks, issues, dependencies and delivery constraints.
• Agile Delivery and Continuous Improvement: Champion agile, lean and user-centred approaches, embedding effective delivery practices and driving continuous improvement across multidisciplinary teams.
• Business Analysis Leadership: Set the direction and standards for business analysis, ensuring effective requirements management, business process improvement, stakeholder engagement and the translation of business needs into deliverable outcomes.
• Resource and Financial Management: Lead strategic workforce planning, resource allocation, demand & capacity management and financial oversight, ensuring sustainable capability and effective use of permanent, contingent and supplier resources.
• Stakeholder and Supplier Engagement: Build trusted relationships with senior leaders, delivery partners and stakeholders, influencing strategic decisions, resolving complex challenges and supporting effective supplier performance and commercial outcomes.
• Cross-Functional Collaboration: Work collaboratively with Product, Engineering, Design, Data, Service Operations and wider business functions to strengthen multidisciplinary delivery, remove organisational barriers and support GCA's digital transformation ambitions

Open to UK nationals only.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.

Selection Process

The lead success profile for this role is Leadership. Psychometric testing will be completed between the 11th and 22nd December, this timeframe is unable to changed.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk.

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

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