Front of House Officer - Army

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

The Front of House role is a critical function within a busy and high-readiness 2* Headquarters, playing a key part in maintaining building security, managing access control, and ensuring the smooth day-to-day operation of the HQ. The post holder will welcome and coordinate a diverse range of visitors, including external contractors, senior civilian leaders, and military VIPs, ensuring they are appropriately escorted to their hosts and that all access, security, and departure procedures are followed.

Please note that the building is currently undergoing refurbishment, which is expected to be completed in 2028. As a result, some aspects of the role may change at that time, although the core responsibilities outlined in the Role and Responsibilities section will remain broadly unchanged.

This position is advertised at 37 hours per week.

Key responsibilities:

• Issue, manage and receive building security passes, ensuring all access control procedures are followed.
• Act as the Front of House representative for a busy 2* Headquarters, welcoming, hosting and escorting visitors, including VIP guests.
• Provide building custodian support, including monitoring facilities and reporting building faults as required.
• Support the maintenance of a secure, safe and professional working environment within Headquarters.
• Provide Health and Safety support.
• Manage all incoming and outgoing correspondence, including postal and courier services.
• Liaise with external postal and courier providers to ensure the timely and effective handling of deliveries and collections.
• Support the Command Team through the professional delivery of Front of House, security and building management services.
• Contribute to protecting the reputation of the organisation and the wider British Army through the delivery of high-quality customer service and administrative support.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At the application stage, you will be assessed against the following criteria, listed in priority order:

• Personal Statement - 250 words demonstrating your relevant skills and experience in line with the essential criteria listed on this advert.
• Behaviour - Managing a Quality Service

Where a large number of applications are received, an initial sift may be conducted against the Personal Statement only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.

At interview stage, you will be assessed against the following criteria, listed in priority order:

• Experience based question(s) will be asked based on your Personal Statement.
• Behaviour - Communicating & Influencing
• Behaviour - Managing a Quality Service

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.