Executive Assistant - People & Estates

At the centre of Great Britain’s energy regulation, Ofgem protects consumers, oversees the energy sector and needs leadership that can focus on the decisions that matter most. We’re looking for an Executive Assistant to join us and play a central role in enabling our leaders to deliver for consumers and the future of Britain’s energy system.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering a permanent role with the chance to move beyond traditional administrative support and operate at the heart of important business activity. Working alongside Directors and senior leaders, you’ll gain valuable exposure to organisation-wide priorities and the strategic decision-making that shapes our work.

This highly visible role will give you insight into digital transformation, people strategy, organisational change and operational delivery, while enabling you to build relationships across multiple teams and functions. You’ll become a trusted presence within a fast-moving senior environment, combining excellent organisation with judgement, discretion and strategic awareness to help leaders focus on delivering their priorities.

We’re looking for someone with significant Executive Assistant experience supporting Directors or senior leaders, excellent organisational capabilities and the confidence to operate effectively within a busy and demanding environment. You’ll bring exceptional attention to detail, strong communication and relationship-building skills, sound judgement and discretion, alongside the ability to manage competing priorities independently. Experience supporting multiple Directors within an HR and/or Technology directorate would also be valuable.

In return, you’ll gain senior-level exposure and the chance to broaden your professional experience while contributing to work with a meaningful impact on consumers and the UK’s energy future. You’ll also discover an inclusive and collaborative organisation committed to flexibility and employee development, various location options and an extensive package of benefits and perks.

We have a critical purpose to protect consumers while helping deliver a clean, more affordable and secure Net Zero energy system. Join us and put your executive support expertise at the centre of an organisation shaping Britain’s energy future, enabling senior leaders to focus on the strategic priorities that make a meaningful difference.

This position will require travel around the UK.

Key Responsibilities

Strategic Support

• Proactively manage the Director/s time and forward plan to ensure their diary aligns with strategic priorities and organisational objectives, enabling them to operate effectively and focus on high-value activity.

Stakeholder Management

• Effectively manage complex internal and external stakeholder relationships, acting as the first point of contact and handling all enquiries professionally to promote a positive image of the directorate and wider organisation.
• Develop and maintain strong working relationships across the directorate and the organisation to ensure seamless collaboration and high-quality support for the Director/s.

Information Flow & Co-Ordination

• Work closely with Private Secretaries to ensure the Director/s receives all required papers, briefs and materials in good time, allowing sufficient opportunity for review, feedback and preparation ahead of meetings.
• Brief and update the Director/s and Private Secretaries on pertinent information, risks or developments to ensure they are equipped to function effectively in their roles.

Administrative Excellence

• Undertake any additional tasks commensurate with the role, as required by the Director/s or Private Secretaries, to support the smooth running of the directorate.

Key Outputs and Deliverables

• Proactively manage the Director/s diary, ensuring their time is managed efficiently and aligns with their strategic priorities.
• Effectively manage complex key external and internal stakeholder relationships, acting as the initial point of contact for stakeholders and handling all queries in an efficient and professional manner to promote a positive image of the directorate.
• Develop and maintain excellent working relationships with colleagues within the directorate and across the wider organisation, to ensure a high level of service to the Director/s.
• Work with Private Secretaries to ensure the Director/s receives relevant papers and briefings for meetings in a timely manner, so that they have sufficient time to absorb the content and provide any feedback prior to meetings.
• Brief and update the Director/s and Private Secretaries with any pertinent information that may be required by them to function effectively in their roles.
• Any other tasks commensurate with the role that are required by the Director/s or Private Secretaries.

Key Skills and Capabilities

• Demonstrates strong strategic thinking and problem-solving skills to anticipate issues and provide actionable recommendations.
• Strong strategic awareness with the ability to anticipate the Director/s priorities and plan accordingly.
• Excellent organisational and diary management skills, with proven ability to coordinate complex schedules.
• Highly effective communication skills, with the confidence to engage and influence senior stakeholders.
• Ability to build and maintain strong working relationships across the organisation and with external partners.
• Strong information handling skills, with the ability to distil complex material into clear, actionable insights.
• Exceptional attention to detail and accuracy, with the ability to manage competing priorities under pressure.
• High level of discretion, professionalism and sound judgement when managing confidential or sensitive information.
• Proficiency in MS Office, OneNote and digital tools, with the ability to adapt to new systems and processes.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to answer 2 questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.