Employee Relations Officer

Behind every organisation driving meaningful change is a workforce that feels supported, respected and treated fairly. At Ofgem, we’re committed to building an inclusive working environment that empowers our people to deliver for energy consumers. We’re looking for an Employee Relations Officer to join us and help uphold the standards of fairness, integrity and professionalism that underpin our organisation.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

This is a role where you’ll play an important part in supporting people with a critical national purpose. You’ll join our Employee Relations team within the People Function, where your contribution will help ensure colleagues receive consistent, professional and compassionate support.

You’ll join a collaborative environment and gain exposure to a broad range of employee relations matters and opportunities to engage with colleagues across Ofgem. You’ll be well placed to build on your experience and strengthen your professional capabilities within a supportive team.

We’re looking for someone with experience in HR or employee relations administration, strong organisational skills and excellent attention to detail. You’ll be a confident communicator with a professional, compassionate approach, experience of managing sensitive information with discretion and able to work effectively with colleagues to meet competing priorities.

In return, you’ll have the chance to drive inclusivity at an organisation that encourages, supports and celebrates diverse voices and experiences, where everyone is welcome and encouraged to bring their authentic selves to work. We’ll enable you to develop your experience in employee relations and contribute to a positive working environment as part of a team that values your contribution and the difference you make.

We have a critical purpose to support fair, consistent and effective employee relations, creating an environment where our people can thrive and continue delivering for energy consumers. Bring your skills and commitment to Ofgem and help strengthen the people-focused foundations of an organisation at the forefront of Britain’s energy future.

Read on and find out more.

Key Responsibilities:

Case Administration and Documentation

• Maintain accurate case files, upload documents to HR systems, draft standard letters and ensure compliance with data protection and record keeping standards.
• Recording of meeting minutes – distributing to attendees for approval and uploading to relevant case files.

Scheduling and Co-Ordination

• Ensure timely and accurate execution of HR processes aligned with service level agreements (SLAs) and internal policies.

Reporting

• Update case management systems, track progress and analyse routine reports for the ER Advisors and ER Manager.

Collateral Maintenance

• Keep ER templates, guidance documents and toolkits up to date and accessible on internal platforms.

General Support

• Handle queries, manage inboxes and provide ad hoc support to the ER Advisors during peak periods.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.