4272 - Tribunal Case Officer X 3
Welsh Government
- Department
- Welsh Government
- Location
- Wales
- Openings
- 3 posts
- Grade
- EO
- Salary
- £30,754 to £34,997
- Closing
- 13 days left
- Profession
- Administration
- Contract
- Permanent
- Security clearance
- BPSS
- Working pattern
- Full-time, Part-time
Job summary
The post holder(s) will work as part of a large team which supports the Welsh Tribunals Unit and the 6 devolved tribunals. Mental Health Tribunal for Wales (MHRTW), Education Tribunal Wales (ETW) Residential Property Tribunal (RPT) Agriculture land Tribunal (ALT) Welsh Language Tribunal (WLT) and the Adjudication Panel Wales.
What they’re looking for
- Main Duties
- The postholder(s) will be responsible for:
- Preparing tribunal case files by acknowledging applications within the required timescales and maintaining an accurate record of incoming and outgoing correspondence.
- Arranging dates for hearings and securing panel members to take part in them.
- Communicating both verbally and in writing with a range of stakeholders ensuring that accurate records are maintained.
- Collating and distributing tribunal reports and tribunal hearing decisions to a range of stakeholders within the required timescales.
- Recording accurate information which is used to monitor the number of hearings that take place and how many tribunal members take part in the hearings.
- Clerking and admitting panel members to virtual hearings. Welcome attendees and support the tribunal hearing panel by dealing with any queries during the hearing.
- Ensuring that information given is accurate and complies with information security policies; escalating complex queries to the Business Managers.
- Maintaining accurate records and prioritising work to ensure deadlines are adhered to.
- In certain tribunals there are also a requirement to:
- Processing incoming and outgoing post on a rota basis. This will require the post holder to attend a local Welsh Government office at least once a week.
- Acting as a first point of contact for telephone enquiries and a public facing mailbox which is covered between the hours of 9am and 5pm on a rota.
Behaviours you’ll be assessed on
This advert says the panel will score you against these behaviours at EO level. Each one links to worked examples.
Job description
These are independent tribunals that provide appeal processes and access to justice.
The posts provide an opportunity to develop operational skills by ensuring that tribunal hearings are scheduled, and any follow up action is delivered in compliance with statutory requirements and within specified timescales.
The post holder(s) will be responsible for their own caseload.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Selection process
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Selection Process and Stages
Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.
The selection process and stages are:
Number of Stages:2 stage process
Stage 1Application Form
Stage 2Interview
Feedback will only be provided if you attend an interview or assessment.
Practise before you apply
Civil Service panels score every answer against the Success Profiles behaviours at EO level. Practise STAR answers and get them marked against the same framework.
3 free questions · No card needed
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