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Delivery Manager
Government Commercial Agency
- Department
- Government Commercial Agency
- Location
- Birmingham, Newport, Glasgow, Liverpool, Norwich
- Openings
- 1 post
- Grade
- SEO
- Salary
- £48,027 to £53,310
- Closing
- Closed
- Profession
- DDaT
- Contract
- Permanent
- Security clearance
- BPSS
- Working pattern
- Full-time
Job summary
Available Locations: Liverpool, Newport, Norwich, Glasgow or Birmingham.
The following locations listed below are restricted to contracted GCA staff already based in one of these offices:
London, Bristol, Manchester or York.
External applicants are not eligible for these sites. If you select one of these locations as an external applicant your application will unfortunately be withdrawn.
What they’re looking for
- Key Accountabilities:
- Product Delivery & Ownership: Manage the day-to-day operational activity of the product team, prioritising user stories and tasks aligned with team Objectives and Key Results (OKRs).
- Problem Definition & Solution Design: Support the team in dissecting complex policy and operational problems, exploring creative solutions, and testing hypotheses.
- User Focus & Research: Participate in user research sessions, synthesise insights, and ensure user needs remain at the absolute centre of design and iteration decisions.
- Proactive Unblocking & Supplier Engagement: Work closely with delivery team members, internal stakeholders, and external suppliers to answer queries, resolve blockers, and keep delivery moving smoothly.
- Strategy & Roadmap Support: Collaborate with the Senior Product Manager to translate higher-level product vision into clear, actionable roadmaps and backlog items.
- Continuous Innovation: Embrace rapid prototyping, experimentation, and modern digital techniques to evaluate potential solutions quickly.
- Essential Criteria (to be assessed at application stage):
- Strong Delivery Mindset: A demonstrable focus on solving user problems and driving measurable outcomes, rather than simply delivering feature outputs.
- User Research & Advocacy: Experience conducting or assisting with user research, with a proven ability to translate user insights into practical product improvements.
- Hands-On Problem Solving: A proactive, curious approach to product management—willing to dive into details, collaborate with design and engineering teams, and help define solutions from scratch.
- Prioritisation & Delivery Focus: Ability to manage a backlog, make clear priority calls under competing demands, and proactively unblock teams to maintain delivery momentum.
- Stakeholder & Supplier Collaboration: Excellent communication skills, with the ability to build effective relationships with delivery partners, suppliers, and multidisciplinary team members.
Behaviours you’ll be assessed on
This advert says the panel will score you against these behaviours at SEO level. Each one links to worked examples.
Job description
Insight into GCA - Webinar
Watch our Webinar on the above link and gain valuable insight into GCA and our recruitment processes.
Are you ready to make a tangible difference across the UK by turning complex digital challenges into seamless public services that truly matter? If you are driven to pioneer modern techniques—like AI-assisted prototyping—to reshape the future of government services, join our team as a Delivery Manager. Come help us build the future of public sector delivery, where your work has a direct, positive impact on citizens and businesses every single day.
Job Summary
As a Delivery Manager, you will play a hands-on role in driving the day-to-day delivery of a cross-functional digital product team. You will take ownership of defining problems, designing solutions, and prioritising team backlogs. to ensure delivery against Key Results and Outcomes.
You will also work closely with Product Managers and Senior Product Managers to help translate strategic goals into Roadmaps.
This is an ideal role for an ambitious & aspiring delivery / product professional who loves getting stuck into the details, advocating for users, unblocking delivery challenges, and experimenting with modern approaches (such as AI-assisted prototyping) to solve real-world government problems.
Nationality requirements
Open to UK nationals only.
Selection process
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Selection Process
A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk.
Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.
#GCAIND
Feedback will only be provided if you attend an interview or assessment.
Practise before you apply
Civil Service panels score every answer against the Success Profiles behaviours at SEO level. Practise STAR answers and get them marked against the same framework.
3 free questions · No card needed
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