Defence Business Services - IPPH - Team Care Leader

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

Vision - To be the best shared service centre in Government

Mission - Proudly delivering excellence in shared services, through customer centric solutions to enable Defence outcomes

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today!

This role is within Defence Business Services (DBS) - Armed Forces Veterans Services (AFVS).

DBS is part of The National Armaments Directorate (NAD) Group which is at the heart of delivering and sustaining the UK’s defence capability. Bringing together organisations responsible for developing, procuring, supporting and modernising Defence equipment, infrastructure and services, the Directorate works closely with industry, international partners and academia to ensure the Armed Forces have the capabilities they need to deter threats, protect the nation and succeed on operations. NAD drives innovation, operational readiness and value for money while supporting economic growth and strengthening the UK’s defence industrial base.

This position is advertised at 37 hours per week.

People living at Ilford Park have a mixed and diverse range of abilities and our ethos is to support a person-centred approach and provide a positive lived experience.

IPPH is run by Defence Business Services, which is part of the Ministry of Defence. These civil service posts involve weekend and Bank Holiday working where rota’d, however additional payments are made for this. All staff at IPPH must adhere to the CQC’s Fundamental Standards in accordance with the Health and Social Care Act 2008. The successful candidate will share with other staff in meeting the personal care needs of the residents in a way that respects the privacy and dignity of the individual.

You will ensure the daily lived experience of people living with dementia is as positive as it can be by ensuring that the emotional needs of the people who live at Ilford Park are met and that they are involved in meaningful occupation.

To keep the person who lives at Ilford Park at the heart of all that you do and promote the mental and physical activity through discussion, outings and sharing with them in meaningful occupation.

Responsibilities:

• To respect and support the Polish culture of our residents
• To support colleagues in the smooth running of the shift, to include allocation of tasks and meal breaks;
• To promote new initiatives in your allocated day space area in consultation with colleagues and line managers;
• To support visiting healthcare staff such physios, district nurse, dentist, etc and record the feedback from the visit;
• To ensure that records are maintained and are accurate;
• To administer medication in an allocated area;
• To be the focal point to share views between care staff and managers;
• To promote the keyworker scheme to improve the lived experience of people living at Ilford Park.
• To support the team in identifying meaningful occupation for those people living here.
• Leading communication and handovers; Ensuring a written handover on the digital dashboard is completed for each Resident at the end of each shift.
• Allocation of induction of new permanent staff or agency staff
• Working in partnership with other professionals and representatives to ensure individuals get the support they need.
• Assisting Care Officers with reviewing Care Plans and Risk Assessments.
• To support the management team in the supervision, guidance and support of the care team
• Overseeing shift operations, ensuring accurate digital record-keeping, and supporting staff confidence with technology
• Auditing daily care logs, fluid charts, weights, and personal care records in real-time through the digital dashboard.
• Responding promptly to red flags, health-monitoring alerts, or notifications regarding a resident's declining health.
• To answer all calls promptly, greet visitors and answer the telephone in a polite manner
• To take part in staff meetings, residents' meetings and training activities
• Undertake training as required
• To perform such other duties as may reasonably be required.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Completing your application :

Behaviour examples requires more than just information about what you did, it requires you to explain. There are many different approaches you could take to writing behaviours, such as the STAR, or the CAR method. As to which one you chose to use, it’s all down to your personal style of writing. Within the Civil Service, the most common approach is: The STAR method.

Using the STAR method, allows you to set the scene, show what and how you did and the overall outcome. The job holder (and later the interviewer) will use this method to gather all the relevant information about a specific capability that the job requires.

Situation - Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand.

• Where are you?
• Who was there with you?
• What had happened?

Task - The job holder will want to understand what you tried to achieve from the situation you found yourself in.

• What was the task that you had to complete and why?
• What did you have to achieve?

Actions - What did you do? The job holder will be looking for information of what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use “I” rather than “we” to explain your actions that lead to the result. Be careful not to take credit of something that you did not do.

Results - Don’t be shy about taking credit for your behaviour. Quote specific facts and figures easily understandable.

• What results did the actions produce?
• What did you achieve through your actions and did you meet your goals?
• Was it a successful outcome? If not what did you learn from the experience?

Keep the situation and task parts brief. Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths.

Remember- if you are a school leaver or out of employment, and feel that you don’t have the experience to apply for this role then do this-

• Make a list of your skills, strength and experience
• Focus on your education/day-to-day life/extra-curricular activities such as team sports
• Highlight anything that would help you perform in the job that you are applying for

For more information on applying for Civil Service jobs and completing your application please visit-

The STAR method , National Careers Service

Success Profiles - GOV.UK (www.gov.uk)

Working for the Civil Service - Civil Service - GOV.UK

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Candidates will also be required to provide a Personal Statement of up to 750 words.

At sift, candidates will be assessed against the CV, Personal Statement and the following Behaviours:

• Changing and Improving
• Leadership
• Making Effective Decisions

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, the sift will be conducted on the following success profile elements:

Primary: Behaviour - Leadership

Secondary: Behaviour - Making Effective Decisions

At interview, candidates will be assessed against the following Behaviours:

• Changing and Improving
• Leadership
• Communicating and Influencing
• Working Together
• Making Effective Decisions
• Managing a Quality Service

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:

1 - Behaviour - Leadership

2 - Behaviour - Making Effective Decisions

3 - Behaviour - Communicating and Influencing

4 - Behaviour - Changing and Improving

5 - Behaviour - Working Together

6 - Behaviour - Managing a Quality Service

If candidate scores are still exact, the merit order will then be determined on the sift score in the following order:

1 - Behaviour - Leadership

2 - Behaviour - Making Effective Decisions

3 - Behaviour - Changing and Improving

4 - Career - Previous Skills

5 - Career - Qualification Details

6 - Career - Job History

7 - Career - Personal Statement

Sift start date: Mid November

Interviews are currently taking place via the following method: Face to face

Interview start date: Late November

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.