Content Designer

This role currently sits within the People and Communications directorate as part of the User Centred Design team. You will be working alongside a multi-discipline team of content designers, user researchers and customer insight specialists, creating user-centred services and setting the standards and direction needed to improve customer experience.

We are looking for a Content Designer to join our User Design team. Working alongside the rest of the team, you will provide content design expertise on all digital services, guidance and letters where content design is a key part of the scope, using a variety of user experience techniques and methodologies. Alongside this, you will hold responsibility for content quality and mentor content colleagues.

We are a small team that works closely and collaboratively. You will be supported by colleagues and encouraged to suggest improvements, make changes and solve problems together.

You will have the opportunity to work across different services and different types of content, working with teams across the Insolvency Service.

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

As Content Designer, you will work within the User Design team to lead on major pieces of content work. This is an exciting role to drive customer-focussed improvement across the Insolvency Service.

You will work on a mix of notifications, forms, GOV.UK content and digital services. You will be responsible for writing high-profile advice, as well as working on new functionality and improvements to user experience across our services. You will lead complex projects and manage senior stakeholders. You will support and train other Content Designers and conduct regular audits on our digital estate.

Responsibilities

As Content Designer, you will:

• ensure content meets user needs and allows users to complete essential tasks
• create, update and review content for end-to-end user journeys
• write letters, GOV.UK guidance, and content for new and existing digital services
• ensure content is in the right format and shown to users in the right place
• use evidence, research and data to make the right content decisions
• work in a multidisciplinary team across digital and non-digital channels
• contribute to and use style guides and design patterns to produce consistent content
• influence stakeholders and manage relationships effectively to influence decisions, deal with challenging situations and remove blockers
• collaborate with user researchers and the wider User Design team to advocate effectively for users
• have a deep understanding of end-to-end journeys and how content is affected within these journeys and identify where journey fixes or content improvements need to be made
• mentor more junior content designers, helping them learn more about content design and gain new skills

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Sift

As part of the sift process, you will be asked to complete:

• CV
• Personal Statement
• Behaviours Behaviour 1 – Communicating and Influencing

Further details around what this will entail are listed on the application form.

Initial sift

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour Communicating and Influencing, assessing candidates against the essential criteria outlined in the person specification. Only those who meet the essential criteria at this stage will proceed to a full assessment of their application. If a candidate does not meet the minimum requirements during the initial sift, the remainder of their application will not be reviewed. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

Benchmark scores

Where high volumes of strong applications are expected or received, we may raise the ‘benchmark’ minimum score required at the sift stage. If a high volume of candidates meet the benchmark score, we may further raise the score required for interview selection. Scores will be applied fairly and consistently. Applicants eligible under a recruitment scheme may, where appropriate, continue to be considered against the agreed ‘benchmark’ score, to support the purpose of the scheme.

Sift waitlist

Candidates who pass the sift but are not offered an interview due to higher-scoring applicants, may be placed on a successful sift waitlist for up to 12 months.

CV Guidance

Your CV should provide a clear overview of your employment history, key responsibilities, relevant qualifications, and the skills and experience you have gained throughout your career including any notable achievements.

Note: Your CV will be scored as part of the assessment process and will be assessed against the criteria outlined in the job advert.

Personal Statement

Your personal statement should be no more than 750 words and must demonstrate how your personal skills, qualities, and experience align with the requirements of the role. Please ensure your statement references the essential criteria outlined in the person specification. This will help provide a clearer basis for scoring and will be particularly useful in the event of tied scores.

Interview

If successful at the sift stage, at interview, you will be assessed on the following:

• Behaviours - assessed through: Behaviour 1 – Communicating and Influencing
• Behaviour 2 – Making Effective Decisions
• Behaviour 3 – Working Together
• Strengths

Expected timeline (subject to change)

Sift – TBC

Interview – TBC

Location - MS Teams

Your interview will be conducted by video. You will be notified of this if you are selected for interview. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Office locations

Please note: This vacancy is advertised across 11 locations; however, Stratford and Croydon are only available to current Insolvency Service Staff. The advertised salary includes London weighting, which is only applicable to internal candidates.

Visa Applicants

To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants.

Hybrid Working

Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.

Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.

Queries and Support

When contacting us or the Government Recruitment Service (GRS) using the contact details at the bottom of this advert, please include the 6-digit Vacancy ID, job title, your full name and, where applicable, your 8-digit Applicant ID in the email subject line. This will help us process your enquiry more efficiently.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via InsolvencyRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Feedback

Feedback will only be provided if you attend an interview or assessment.