Product Co-ordinator (Fixed Term Appointment) (5140)

Are you highly organised, proactive and skilled at coordinating activities across multiple stakeholders? We are looking for two Product Coordinators to join Social Security Scotland and support the successful delivery of key programmes that contribute to the continuous improvement of our services.

This is a Fixed Term Appointment opportunity for 23 months with the possibility of permanency dependent on business requirements.

Are you highly organised, proactive and skilled at coordinating activities across multiple stakeholders? We are looking for two Product Coordinators to join Social Security Scotland and support the successful delivery of key programmes that contribute to the continuous improvement of our services.

These roles, within the Fraud, Error and Debt teams, offer an excellent opportunity to work in a fast-paced delivery environment, supporting product and project teams to plan and coordinate activities, maintain delivery information and ensure programme governance requirements are met. You will play an important role in helping teams deliver outcomes that support both organisational priorities and service users across Scotland.

You will join a team responsible for delivering complex business and technology change initiatives that support Social Security Scotland's strategic objectives. Working closely with Product Leads, delivery specialists, business stakeholders and technical teams, you will help coordinate delivery activity throughout the product lifecycle.

As a Product Coordinator, you will provide essential support across planning, governance, reporting, stakeholder engagement and delivery coordination, helping to ensure programmes remain organised, informed and on track to achieve their objectives.

Responsibilities

• Support the planning, coordination and delivery of product and project activities.
• Support the delivery manager in maintaining delivery plans, schedules and tracking information, monitoring progress and highlighting any emerging issues.
• Coordinate meetings, workshops and governance activities, ensuring actions and decisions are accurately recorded and followed up.
• Produce and maintain project documentation, reports, presentations, shared knowledge repositories and management information.
• Maintain team spaces (e.g. Confluence)
• Manage and maintain key logs, including risks, issues, actions, assumptions and dependencies.
• Support stakeholder engagement activities, ensuring timely communication and information sharing across delivery teams and wider business areas.
• Assist with the preparation of governance papers, status reports and briefing materials.
• Work collaboratively with delivery teams during design, development, testing, implementation and post-implementation activities.
• Monitor and track delivery milestones, escalating concerns where appropriate.
• Support continuous improvement by identifying opportunities to enhance processes, coordination and reporting arrangements.
• Ensure information is managed accurately and in line with organisational standards and governance requirements.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Expected Timeline (subject to change)

Sift – week commencing 12th October 2026

Interview – week commencing 2nd November 2026

Location – MS Teams

Feedback will only be provided if you attend an interview or assessment.