Change Advisor - £37,456 - £42,084 p.a. + benefits

We are currently looking for a Change Advisor to join our Data Assurance & Quality Function within the Health Quality and Access group.

This is a full-time opportunity, on a fixed term contract until 30th June 2027, internal move, temporary promotion, loans will be considered. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Remote working is potentially available for some specific roles. Please discuss this with the recruiting manager before accepting an appointment.

Who are we?

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Authorisation Lifecycle Group is a key division within the Healthcare Quality and Access group at the UK Medicines and Healthcare products Regulatory Agency (MHRA). It operates as the "front door" to the agency, managing the initial receipt and validation of license applications, as well as the post-authorisation changes that occur throughout a drug’s commercial life.

The MHRA’s Data Assurance & Quality (DAQ) is responsible for initial data entry of regulatory applications onto the Agency’s computer systems. The unit has around 60 data processing staff and processes over 100,000 items of work per year. Operational management of this area can be complex as the applications are of various types, their volumes fluctuate often unpredictably from week to week and there are many different processing targets. The Change Control Officer will support the Continuous Improvement function of the unit including Training, Error reporting, and Change control.

Role Purpose

The role is within the Data Assurance & Quality (DAQ) unit which is responsible for the regulatory validation and data management of a wide variety of regulatory submissions received from the pharmaceutical and medical device’s sectors. The Change Advisor reports directly to the Continuous Improvement Lead. The team is responsible for controlling the unit’s procedures and for the delivery of the unit’s process review function, providing a constant drive to improve performance and quality and maximise efficiency within the unit. In delivering this outcome, the Change Advisor will play an important role in the change control of DAQ processes, quality monitoring and in the coordination of staff training and cross-skilling. The DAQ Change Advisor will work with the Head of Continuous Improvement & Reform (CIR) & CI Lead in delivering the wider drive towards process excellence in the Unit and wider Agency.

Change advisors support project delivery, ensuring any tasks given are planned, executed, and completed on time, within scope, and aligned with business objectives. They will collaborate with cross functional teams to define project requirements. Drive continuous improvement by identifying opportunities to enhance processes, implement sustainable solutions, and deliver measurable business benefits while maintaining high standards of quality and compliance.

The post offers the opportunity to work within a high performing and motivated team in a high-profile area of work and to play a key role in achieving the wider Agency targets. Additionally, the post holder will play a key role in process and training development within the Data Assurance & Quality (DAQ).

Key responsibilities and results areas

• Working closely with CI Lead to ensure the DAQ processes and procedures are constantly monitored and developed to maximal efficiency.
• Assist the CI Lead with the change control of DAQ processes, quality monitoring and assisting in the coordination of staff training and cross-skilling ensuring all administrative tasks are kept up to date.
• Support the delivery of three core activities; unit support for new and existing staff, core skill training to cover activities required for DAQ unit to function and personal development training across the unit
• Take ownership and responsibility to ensure training and assessments are fully completed as well as any updates to SOPs are actioned and completed on time.
• Maintain all training documents, SOPs and records in a consistent manner ensuring the appropriate sign off and governance is followed at all levels at all times.
• Inform management where decisions are needed for new and existing staff regarding sufficient progress to justify progression from probation periods and to provide evidence of training provided in disciplinary and/or performance issues.
• Ensure that CIR related queries are answered within target times and liaise with agency colleagues to address and resolve queries related to processing errors.
• Assist in the planning, coordination, and execution of projects, ensuring activities are completed on time, within scope, and aligned with business objectives.

Management and Leadership

• Report to the CI Lead providing input and feedback as a member of the CIR team.
• Regularly review procedures or systems with CI lead to identify improvements and simplify processes and decision-making improving performance, quality and customer service
• Work with the senior classifiers to constantly ensure that work is delivered to a high-quality standard and in a timely manner
• Identify and take ownership of issues with stakeholders through to resolution

Performance Management

• Work closely with Head of Continuous Improvement & Reform (CIR) and CI Lead to control the unit’s procedures, minimising variability, maximising operational efficiency and ensuring appropriate evaluation and control of change is in place
• Identify and develop all talented team members to support succession planning, devoting time to coach, mentor and develop others
• Invite challenge and where appropriate involve others in decision making to help build engagement and present robust recommendations

Organisational Performance and Delivery

• Ensure delivery of the Unit’s strategy, business plan, service level agreements and objectives
• Contribute to process improvement and development.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

We use the Civil Service Success Profiles to assess our candidates, find out more here.

• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank.
• An anonymised CV outlining your job history and previous skills/experience.
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of: Experience of project or change management or working within quality systems

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.

Closing date: 3rd September 2026

Shortlisting date: from 4th September 2026

Interview date: week commencing 21st September 2026

If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens
• Maintenance roles, particularly those required to work in laboratory settings
• Roles that involve visiting other establishments where vaccination is required
• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt, they should seek clarification before accepting a job offer.

Staff joining on promotion will receive up to a 10% increase of their current basic salary, or the pay band minimum, whichever is the greater.

The individual will not retain any allowances paid by the former department/Agency, unless there are special circumstances, such as a reserved right to those allowances on transfer.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.

In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact careers@mhra.gov.uk

If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk

info@csc.gov.uk

Civil Service Commission

Room G/8

1 Horse Guards Road

London

SW1A 2HQ

Feedback will only be provided if you attend an interview or assessment.