4033 - Hwb Delivery Manager

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.

Team/Division Overview

The Hwb programme is responsible for delivering safe, inclusive and bilingual national digital education services for Wales. The team ensures Hwb services support the Curriculum for Wales, protect learners’ rights, safety and wellbeing, and promote equitable access to digital tools across schools. Through strong governance, supplier management and assurance, the team ensures services are secure, resilient and compliant, while supporting the responsible introduction of new digital technologies that enhance teaching and learning.

Job Role

These posts are mapped to the Delivery Manager role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

Hwb Cloud Delivery Manager (PAS)

The Hwb Cloud Delivery Manager plays a vital role in supporting the smooth, reliable, and secure operation of Hwb’s Provisioning and Authentication Service (PAS), the national identity and account management platform that underpins access to digital learning tools for every maintained school in Wales.

Working closely with the Senior PAS Delivery Manager, technical teams and managed service providers, the role provides day‑to‑day delivery support across a complex, multi‑supplier environment. This includes coordinating delivery activity, tracking progress against milestones, facilitating collaboration between suppliers and internal teams, and helping to resolve issues that could impact service continuity.

The post‑holder provides structure and discipline to the delivery process by supporting change governance, risk and issue management, and quality assurance activities. They help ensure developments meet agreed standards, safeguard users, and comply with data protection and security requirements. The role also contributes to continuous improvement by gathering insight, identifying inefficiencies, and helping drive enhancements that improve the reliability and effectiveness of the Provisioning Service.

Through proactive coordination, strong communication, and thoughtful engagement with stakeholders across local authorities, suppliers, and internal teams, the Delivery Manager helps ensure that Hwb’s core identity and provisioning services remain stable, resilient, and responsive to the needs of the education sector. This role directly supports the safe and impactful use of digital technology in Welsh schools, contributing to an equitable digital experience for all learners and practitioners.

Hwb EdTech Delivery Manager

You will work as part of a small team to support the delivery and implementation of the Hwb EdTech Programme which aims to drive the digital transformation of education in Wales. You will be supporting the delivery of digital initiatives related to informing and transforming the way schools embrace technology in the classroom. You will work closely with local authorities, through governance groups such as the Technical Standardisation Group (TSG) and partners to support them to meet the Education digital standards (EDS) and enhancing their digital maturity.

Reporting to the Hwb Senior EdTech Delivery Manager, the post holder will undertake a pivotal role in supporting the adoption of digital and technology across all maintained schools in Wales.

We are looking for candidates to join the Hwb team who are positive, motivated and well‑organised professional, driven by clear goals and a strong sense of public service. They will be energised by working at a national, cross‑sector level, helping improve digital experiences for learners, practitioners and schools across Wales. A background in education isn’t necessary but a good understanding of delivery, change management and supplier assurance is a must.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage process

Stage 1Application Form

Stage 2Interview

Feedback will only be provided if you attend an interview or assessment.