Casework Admin Manager

CPS Thames & Chiltern are delighted to advertise a Casework Admin Manager position.

As a Casework Admin Manager for Thames and Chiltern, you need to be self-motivated and organised to manage the daily workflow on the Operational Team. You work collaboratively with other managers to ensure that tasks are completed as per our Standard Operating Procedures to meet the high-quality casework standards. You also contribute to the delivery of maintaining professional relationships with internal and external stakeholders and have line management responsibilities of Casework Assistants.

Regular office attendance is a fundamental aspect of this role, as it enables you to offer direct, on-site support to your team. Therefore, is an expectation as part of the role.

The work is varied and fast paced, offering the opportunity to work across multiple work streams.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.

You must be aged 18 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline.

You must complete and pass your Civil Service tests by 27 August 2026 to be able to complete an application for this role.

As part of this role, you are expected to undertake direct line management responsibilities.

Your roles and responsibilities:

• Line Manage Casework Assistants
• Allocate administrative duties to the team taking into account the priority of work and the deployment or availability of resources.
• Monitor compliance with systems and processes to ensure that casework and administrative functions are delivered efficiently and effectively by Casework Assistants
• Ensure Performance and Development Review appraisals and Probation reports for Casework Assistants are completed within designated timeframes, in accordance with the Personnel Management Manual.
• Quality Assurance monitoring for the Case Management System (CMS), dealing promptly with any issues arising from these reviews and ensuring cases progress through to finalisation.
• Ensure the effective management of the Unit’s Custody Time Limits (CTL) system.
• In partnership with the Paralegal Business Manager (PBM) and Unit Head/District Crown Prosecutor analyse performance data to ensure effective case progression.
• To use the CPS Case Management System and other IT tools to communicate and conduct CPS business.
• To deal with general correspondence as well as more complex enquires.
• Represent the CPS effectively to outside agencies and the public.

A copy of the full job description is attached.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

Recruitment process

The recruitment process consists of an online application, interview and assessment. These are expected to take place on 22 and 23 September 2026 at 4th Floor Verulam Point, Station Way, St Albans AL1 5HE.

A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact ben.savage@cps.gov.uk

You should keep these dates free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.

Assessment

We ask you to complete an assessment as part of the recruitment process for this role. We will provide details immediately before your interview.

Behaviours

You are asked to complete a statement of no more than 250 words for each behaviour setting out how you consider your personal skills, qualities and experience match the specified behaviours and requirements.

• Leadership (Lead Behaviour)
• Communicating and Influencing
• Delivering at Pace

You also need to demonstrate the Crown Prosecution Service or Civil Service values.

The panel has the right to assess the lead behaviour ‘Leadership’ first. If the standard on this behaviour isn’t met, the other behaviours won’t be considered and your application won’t progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.

Interview/Assessment

We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against EO in the Civil Service success profiles behaviours framework. We are assessing 4 behaviours at interview / assessment stage:

• Leadership - interview
• Communicating and Influencing - interview
• Delivering at Pace - interview
• Making Effective Decisions - assessment

CV

You’re not required to upload your CV. However, when submitting your application there is a ‘CV section’. You are required to provide information about your employment and/or academic history for the past three years. The CV section will be used as supporting evidence, it won’t be assessed.

It’s your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.

If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.

Strengths

Strengths are tested at interview stage - the strengths tested are not shared before the interview.

Online tests

Before submitting your application, you’re invited to complete an online Civil Service judgment test. You must successfully complete the test to progress to the next stage. Please complete the online test as soon as possible – we recommend within 24-48 hours. The closing date for the test is 27 August 2026.

We send you an invitation to take the test and provide full instructions about how to complete it. The test can’t be taken on mobile phones or tablets.

For more guidance about the online Civil Service tests, please see the GOV.UK website: Civil Service online tests - GOV.UK (www.gov.uk)

Other

This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.

Please note that the CPS is unable to offer visa sponsorship. Therefore, if you require visa sponsorship to work in the UK, you will not meet the eligibility criteria for this role.

Clearance

If successful, you are required to secure a Disclosure and Barring Service check, for which you must have a current valid UK address.

If successfully appointed, we ask you to complete a character enquiry form, and nationality and immigration questionnaire

If you're a Crown Prosecution Service member of staff, you won’t need to do a Disclosure and Barring Service check as you already hold this clearance.

The job you’re applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesn’t apply. You’re required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that haven’t been disclosed.

Reserve list

If you're recommended by the selection panel but not appointed to the current vacancy, you’re put on a reserve list for 12 months. You may be offered another Casework Administration Manager post in CPS Thames & Chiltern if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience.

Fraud check

The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after they’ve been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details – name, National Insurance number and date of birth – are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances.

The Strategic Resourcing team in the Crown Prosecution Service will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud Database.

Civil Service Commission

If you’re dissatisfied with the recruitment process and wish to make a complaint, please contact Strategic.Resourcing@cps.gov.uk with your concerns.

If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commission complaints page Recruitment Complaints - Civil Service Commission

Civil Service Commission Recruitment Principles can be found at https://civilservicecommission.independent.gov.uk/recruitment/

Details of the Civil Service Nationality Rules are located at https://www.gov.uk/government/publications/nationality-rules

Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas

Feedback will only be provided if you attend an interview or assessment.