Case Reviewer

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

We are now seeking a Case Reviewer to work in the Audit and Compliance portfolio within Delivery & Schemes. This is an opportunity to contribute to the integrity of Ofgem’s scheme operations, helping ensure our controls, processes and activities uphold high standards of accuracy, transparency and compliance.

In this role, you will support delivery across a range of operational and assurance functions. You will help identify and investigate suspected fraud or error, monitor the performance of renewable schemes, and support the delivery of audit and risk management activities. You will also handle applications and amendments, coordinate case reviews and help ensure payments to scheme participants are delivered accurately and on time. Your work will play a key role in safeguarding the quality and robustness of our processes, helping us deliver positive outcomes for consumers.

You will collaborate closely with colleagues across Operations, Policy and Assurance to help ensure scheme delivery is consistent, proportionate and well evidenced. Strong communication and organisational skills will be essential as you manage enquiries, gather information and contribute to outputs that support decision making.

A proactive and curious mindset will be valuable in this role. You will help review and refine procedures, identify opportunities to strengthen controls and support the continual improvement of our assurance approach as our schemes develop. Your ability to navigate complex information, explain risks clearly and prioritise effectively will contribute directly to the quality and credibility of our delivery work.

You will work as part of a supportive analytical and operational community, benefiting from strong peer networks, opportunities for professional development and exposure to a wide range of scheme activities. As the Assurance Hub evolves, you will have the chance to contribute to cross‑cutting work where your skills and insights can add value.

Please note, this role is being recruited into Ofgem. During 2027, it is expected that this role will move department as part of the Warm Homes Plan. The home department or organisation is expected to be confirmed during 2026. The move between departments will be managed in line with the relevant staff transfer regulations.

Open Event: Tuesday 25 August at 5.30pm – 6.30pm

Come along to our recruitment open event where you can meet the team, explore what a Case Reviewer at Ofgem does and get the top tips for your application. This is a free to attend event with a Q&A section for you to ask any questions you may have.

Click to Register – Case Reviewer Recruitment Open Event

Key Responsibilities

Specific responsibilities will vary depending on the role and team in which you will be placed in, but are likely to include:

• Contributing towards the administration of the environmental schemes and achievement of key performance indicators
• Updating, developing, documenting, and streamlining business procedures to ensure robust and efficient processes
• Ability to build good relationships and credibility with a range of colleagues and external business contacts
• Contributing to compliance or enforcement activity in relation to energy suppliers, scheme participants and other regulated companies, producing high quality, timely, and robust analysis of potential issues
• Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk and identifying instances of potential fraud and non-compliance.
• Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform casework, including engaging with whistle-blowers when relevant.
• Effective and confident use of Microsoft Office suite: most specifically Outlook and Excel; and
• Any other reasonable tasks within the scope of the grade and role as required.

Key Outputs and Deliverables

Specific responsibilities will vary depending on the role and team in which you will be placed in, but are likely to include:

• Deliver targeted number of cases as agreed with your manager
• Ensure casework for the scheme(s) are accurately assessed against the eligibility criteria, within set timeframes
• Review information provided from scheme participants and energy suppliers
• Communicate with scheme participants and suppliers by phone and email
• Provide support on related issues across the team on an ad-hoc basis, including in relation to individual projects across the team
• Provide information to management as needed

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to answer 3 questions evidencing how you meet the essential criteria skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.