Army - Welfare Manager

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

The Welfare Manager delivers a comprehensive, professional welfare service to all serving and retired members of the REME (Royal Electrical and Mechanical Engineers) community and their families. Directly accountable to the Deputy Corps Secretary, this pivotal role ensures the strict implementation of Army and tri-Service welfare policies laid down for the Corps of Royal Electrical and Mechanical Engineers.

This position is advertised at 37 hours per week.

This position demands an expert balance of compassionate, high-priority casework and rigorous fiscal discipline. You will spearhead critical support for personnel serving on operations, lead complex interventions for injured service members, and provide dedicated care to the families of REME soldiers who die in service.

Working at the heart of the Corps' welfare network, you will maintain continuous operational liaison with the Deputy Corps Secretary, the Welfare Warrant Officer, and Colonel REME regarding open cases. Concurrently, you will exercise robust financial oversight over a circa £400,000 annual Benevolence budget, translating frontline case data into strategic insights that shape long-term welfare policy.

REME Benevolence Management:

• Manage the annual Benevolence budget c. £400k. Record all grants made and produces monthly updates and statistical reports for the CEO and board of Trustees. Process all returned grants and ensure that they are logged with finance. Process all statistics, facts and trends seen during the year in order to inform the board of Trustees and impact their long term financial and welfare strategy. Record donations and send acknowledgement letters where necessary
• Primary POC for all REME Benevolence Fund queries. Process welfare applications received either via MOSAIC or the internal system. Ensure all are assessed for need. Liaise with the RBL (Royal British Legion) and the ABF (Army Benevolent Fund) when required. Send all approved grants to the finance department for payment withing 2 working days.
• Produce the monthly Benevolence update for the Welfare Committee, informing them of exceptional cases where necessary.

Stakeholder Management:

• Primary POC for REME Welfare support across the serving and retired community. Responsible for maintaining a good working relationship with the Corps Welfare Officer and Unit Welfare advice, providing help and assistance when needed.
• Primary POC for all other military charity's. Liaise with POC in each to understand trends, current issues and best practice. Liaise with the Royal Commonwealth Ex-Serviceman League to assist with aid for overseas veterans and complete the annual ABF return.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At the application stage, you will be assessed against the following criteria, listed in priority order:

• Personal Statement - 500 words demonstrating your relevant skills and experience in line with the essential criteria.
• CV
• Behaviour - Managing a Quality Service

Where a large number of applications are received, an initial sift may be conducted against the Personal Statement only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.

At interview stage, you will be assessed against the following criteria, listed in priority order:

• Behaviour - Managing a Quality Service
• Behaviour - Delivering at Pace
• Behaviour - Communicating & Influencing
• Behaviour - Changing & Improving

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.