Army - Welfare Clerk

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

The welfare clerk will be responsible for the provision of day-to-day clerical and administrative tasks including recording actions on appropriate IT systems and databases (full training will be given). They will provide support to the Unit Welfare Officer and the Community Team, providing welfare assistance and support to service personnel and families.

This position is advertised at 37 hours per week.

This is an excellent opportunity for an organised and proactive individual to join a busy and welcoming Welfare Team based in Bramcote.

Key responsibilities:

• Provide efficient administrative and clerical support to the Welfare Team.
• Maintain the Welfare Team SharePoint site, team diary, and electronic and manual filing systems in accordance with current policies and legislation.
• Provide local information and guidance to soldiers and their dependants, ensuring notice boards, publications and information resources are accurate and up to date.
• Manage the Welfare Office reception, triage walk-in enquiries and appointments, and signpost individuals to the appropriate welfare support services.
• Record actions and maintain accurate records using relevant IT systems and databases.
• Manage bookings, deposits and fees for the Unit Contact House and Community Centre, including the issue and return of keys, arranging cleaning after use, and ensuring monies are paid into the Regimental account.
• Provide administrative support for departmental meetings and conferences, including preparing and distributing agendas and minutes, and attending community event meetings as required.
• Provide ad hoc administrative support to the Regiment and Station Chaplain.
• Maintain strict confidentiality in all matters relating to Welfare Office clients and employees.
• Undertake any other duties appropriate to the grade, as directed by the Line Manager or Countersigning Officer.

Please note: You will be expected to travel and attend a 1 day welfare course which is currently in Donnington (subject to change).

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At the application stage, you will be asked to complete an online Civil Service Judgement Test. If you pass this, you will then be assessed against the following criteria.

Please note, the Civil Service Judgement Test is not timed.

• Personal Statement - 500 words demonstrating your relevant skills and experience in line with the essential criteria.

At interview stage, you will be assessed against the following criteria, listed in priority order:

• Behaviours Communicating & Influencing
• Delivering at Pace
• Managing a Quality Service

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Candidates will be required to complete an online Civil Service Judgement test.

The Civil Service Judgement Test is not bankable and therefore must be taken on every vacancy where it is applied.

Should you be invited to complete the online tests, please allow sufficient time to complete the tests and the remainder of the full application form; only candidates who are successful at the test stage will be invited to complete the remainder of the application by clicking ‘Submit Application’. Your application must be completed by 23:55 on the closing date of the vacancy. Late submissions cannot be accepted. The tests are not timed, as they work by giving you harder questions if you answer the previous question correctly, and easier if you get it wrong. You should allow up to an hour for each test, and each test must be completed before you will be invited to complete the second part of your application. Internet access will be required for the duration of the test. Please refer to the attached Candidate Guidance for further information.

Candidates that reach the minimum required pass mark will have their results saved as a banked score against the following tests:

• New Civil Service Verbal Test
• New Civil Service Numerical Test

When a candidate has a banked score they’re not asked to re-take the same test providing it is set at the same level. Scores will be banked for a 6 month period from the date of test completion. If a candidate is invited to take the same test against multiple vacancies, the banked score will be recognised against all vacancies and all active applications will progress.

CSJT scores cannot be banked as each test is generated from the behaviours required for a specific role which will vary between recruitment campaigns.

If you require any particular arrangements (for example due to a disability or health problem) to be made in order for you to complete the online test you MUST contact the DBS Enquiry Centre on 0800 345 7772 BEFORE accessing the online test.

Opening times Mon -Friday 0800- 1600 hrs.

Feedback will only be provided if you attend an interview or assessment.