Army Administration Clerk - QM

100 (Yeomanry) Regiment Royal Artillery (Formerly NRHQ RA) are based in Woolwich, the spiritual home of the Royal Artillery, with 221 (Wessex) Bty located in Larkhill, 255 (Somerset Yeomanry) Bty in Bath and an All Arms Staff Pool supporting Defence. We provide a range of capabilities from Tactical Air Control Parties and Naval Gunnery Liaison Officers to specialist Staff Officers and Gunnery Instructors. Our personnel spend most of their time supporting the Regular Army, Navy and Air Force on exercise and operations at home and abroad.

The QM (Quarter Master) Administration Officer of 100 (Yeomanry) Regiment Royal Artillery and Woolwich Station is a key member of the team, you will act as a focal point for accommodation management, facilities reporting, contract monitoring and customer service delivery. The role will be based at Woolwich.

This is an exciting opportunity to become part of an inclusive team working with Military and Civil Service colleagues who deliver key Personal Administration, Data Protection, Finance, and the auditing of Public and Service Charity funds. The work is varied and requires the ability to respond quickly to situations as they arise.

This position is advertised at 37 hours per week.

We are seeking a motivated, organised and customer focused Administrative Officer to join the Quartermaster Department at Woolwich Station. This is a varied and rewarding role at the heart of service delivery, providing essential support to military personnel and stakeholders across the station.

As a key member of the team, you will act as a focal point for accommodation management, facilities reporting, contract monitoring and customer service delivery. You will work closely with both military and civilian colleagues, contractors and service personnel to ensure high standards are maintained across accommodation, facilities management and administrative support functions.

This role offers an excellent opportunity for an individual who enjoys working in a fast-paced environment, takes pride in delivering exceptional customer service and is keen to develop their skills within the Civil Service.

Main Role Responsibilities:

• Act as the focal point for the recording, management and reporting of Hard Facilities Management (FM) faults, liaising between Service Personnel and contractors.
• Monitor and report contractor performance against agreed Key Performance Indicators (KPIs).
• Oversee and report on transit accommodation cleaning services delivered by the Soft FM contractor.
• Manage the receipt, stock control and replenishment of laundry services in accordance with contractual requirements.
• Deliver a professional and welcoming reception service within the Quartermaster Department.
• Manage, monitor and report on the Woolwich Station stationery account.
• Issue and receive accommodation for Service Personnel, ensuring compliance with current policies and procedures.
• Provide administrative and clerical support to the Quartermaster and Regimental Quartermaster Sergeant (RQMS).
• Develop and maintain competency in all Land Use Management System (LUMS) applications and associated processes.
• Maintain accurate records and contribute to management reporting and auditing requirements.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At the application stage, you will be assessed against the following criteria, listed in priority order:

• Behaviour - Managing a Quality Service
• Your CV
• Personal Statement - of no more than 250 words detailing how you meet the essential skills criteria

Where a large number of applications are received, an initial sift may be conducted against the Managing a Quality Service only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.

At interview stage, you will be assessed against the following criteria, listed in priority order:

• Behaviour - Making Effective Decisions
• Behaviour - Working Together

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.