Volunteer Administration Officer

We’re looking for a Volunteer Administration Officer to help support the smooth running of our day-to-day volunteering activities at Westonbirt, The National Arboretum. As our new Volunteer Administration Officer, you will play a pivotal role by undertaking key administrative tasks as well as providing a friendly first-point-of-call for our volunteers. Working with the Volunteer Coordinator you will support individual team supervisors to ensure they deliver volunteer activities that meet business needs and provide the highest quality experience for our volunteers.

Please see the job description below for more information and details about what we need from you

Key responsibilities & accountabilities

Working principally with the Volunteer Coordinator the post holder will support day-to-day volunteer operations

and ensure their ongoing compliance with Forestry England policy and volunteering best practice.

The post holder will ensure essential administrative tasks are delivered on time and to the highest standard for all volunteer activities:

• Processing volunteer hours / mileage expenses / uniform requests in line with agreed policy, including liaison with volunteers to chase up forms and ensure accurate submissions
• Support accurate record keeping through the volunteer database (including training) in compliance with data protection legislation; run queries as necessary to support decision making
• Support administrative processes for the recruitment, induction and ongoing training of volunteers
• Support volunteer meetings; make venue bookings, prepare refreshments, write agendas and minutes
• Oversee radio banks and use of volunteer computers
• Support safety of volunteer activities through completion and implementation of risk assessments

The post holder will also play a vital role in supporting the day-to-day volunteer experience by:

• Supporting the running of our volunteer hub
• Monitoring implementation of policies including measures put in place to ensure safe working
• Responding to volunteer queries and prepare volunteer communications including the volunteer newsletter
• Supporting other staff involved in supervising volunteer teams
• Supporting volunteer coffee mornings, celebrations, long service awards and arrange Christmas message
• Ordering volunteer welfare supplies for across site

Deputise for the volunteer co-ordinator on occasion and support other members of the L&P team eg. through answering telephone calls, dealing with enquiries and assisting with events.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

How to apply…

There are 2 steps in the application process:

• Please provide a summary CV of your experience (400 Words).
• Specific questions (200 words each)
• Please give examples of undertaking computer-based administrative processes
• Please outline your experience of working with / supporting volunteers to enable them to undertake safe and enjoyable activities.

You will be assessed on both sections during sifting. More details about how to apply are listed on the application form.

You will be assessed on a technical skill during your interview.

The Behaviours being assessed at interview are –

• Communicating and influencing
• Working together
• Managing a quality service
• Delivering at pace

Successful candidates will undergo an enhanced criminal record check and the government baseline personnel security standard check.

If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.

Read more about our application process and working with us on the Forestry England website.

Feedback will only be provided if you attend an interview or assessment.