Visitor Services Officer

The Visitor Services Officer will deliver excellent customer service through providing visitor information about the forest, its facilities, and the work of Forestry England. Maintain facilities at the Forest Centre to a high and safe standard and support to users of the facilities.

Key Responsibilities & Accountabilities

Customer Service:

• Deliver exceptional ‘front of house’ customer service to visitors at the welcome point and when out in the forest to provide a positive visitor experience.
• Provide advice and information to visitors.
• Undertake cash handling duties, including operating tills and fulfilling start/end of day cashing-up procedures.
• Operate and administer the vehicle entry system including data entry and input, production of basic reports and on the job training and mentoring of colleagues
• Support administration for social media and web-based information

Facilities Management:

• Facilities management, such as maintenance of facilities, to include: litter collection and cleaning of toilets (when necessary).
• Responding to emergency situations, such as fires, first aid response, together with other circumstances as required.
• Other activities, such as dealing with unexpected events, team meetings and administrative tasks.
• Undertake routine, recorded facility inspections of recreational facilities and buildings

Health & Safety:

• Coordinate the implementation of Emergency Procedures across the facility, providing first aid assistance and support to emergency services.
• Ensure risk assessments are completed in accordance with Forestry England’s policies and procedures.
• ​Ensure correct use of tools and wear necessary personal protective equipment.

And any other tasks, reasonably requested by your line manager.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

We cannot accept applications via email. Please follow the steps outlined below. Any CVs and/or personal statements sent outside the system will not be considered for shortlisting.

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

The Behaviours being assessed at interview are –

• Managing a Quality Service
• Working Together
• Delivery at Pace

You may also be assessed on Experience, Strength based questions, and/or the Technical Success Profile at the interview. The technical element could include a presentation, practical or written task.

Feedback will only be provided if you attend an interview or assessment.