Visitor Services Assistant

Work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum. Contribute to providing visitors with a service that exceeds their expectations. Promote a work environment that is positive, productive and practices support and respect between individuals and teams.

Key responsibilities & accountabilities

• Work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum.
• Contribute to providing visitors with a service that exceeds their expectations.
• Promote a work environment that is positive, productive and practices support and respect between individuals and teams.
• Operate the admissions area scanning tickets checking membership and handling cash, credit and debit card sales.
• Help give information and deal with enquiries from customers in a positive and friendly manner.
• Ensure the public areas are kept clean and presentable.
• Assist the events and learning teams in setting up and delivering events and activities.
• Work with and support volunteers.
• Welcoming all visitors including school groups, vulnerable adults and children.
• First aid.
• Follow set guidelines and processes to provide customer services, such as cash handling procedures and risk assessments.
• Liaise with delivery partners such as the Restaurant and Shop concessions to ensure a cohesive customer offer.
• Working outdoors in all-weather completing manual tasks including maintenance and manual handling.
• Provide overtime: If overtime is needed then staff will be invited to volunteer. If there are not enough volunteers, you may be required to work overtime with at least 48 hours' notice.
• Responsibility for supervision of volunteer teams as required.

And any other tasks, reasonably requested by your line manager.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

How to apply…

We cannot accept applications via email. Please follow the steps outlined below. Any CVs and/or personal statements sent outside the system will not be considered for shortlisting.

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

The Behaviours being assessed at interview are –

• Changing and Improving
• Making effective decisions
• Working Together
• Managing a quality service
• Delivering at Pace

You may also be assessed on Experience, Strength based questions, and/or the Technical Success Profile at the interview. The technical element could include a presentation, practical or written task.

Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.

If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.

If you're planning to use AI to support your application, please ensure you've read our guidelines here first.

Read more about our application process and working with us on the Forestry England website.

Feedback will only be provided if you attend an interview or assessment.