Tenant Engagement Manager
Regulator of Social Housing
- Department
- Regulator of Social Housing
- Location
- Birmingham, Manchester, Leeds, Bristol
- Openings
- 2 posts
- Grade
- Other
- Salary
- £54,888 to £60,664
- Closing
- 16 days left
- Profession
- Other
- Contract
- Permanent
- Security clearance
- BPSS
- Working pattern
- Full-time
Job summary
We are looking for a Tenant Engagement Manager to join us at the Regulator of Social Housing. This is an important role that works with the Head of Tenant Engagement to design and implement our regulatory approaches that underpin the tenant aspects of our consumer standards.
When you join us, you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives.
What they’re looking for
- As the successful candidate, you will have strong experience of social housing tenant engagement or similar, with experience of managing key projects, often to tight timescales. You should have an understanding of the role of regulation within a social housing context, as well as knowledge of the social housing stakeholder landscape in relation to tenant organisations.
- You should have excellent communication skills, with the ability to communicate clearly with a range of audiences, as well as experience of producing high-quality analysis, gathering evidence from a wide range of sources to reach clear conclusions.
Job description
As a Tenant Engagement Manager, you will ensure that insight from tenants and their representative bodies feeds into the design of our regulation of landlords. You will be a specialist on tenant engagement practice within the regulator. Working closely with the Head of Tenant Engagement, you will engage with people that live in social housing, playing a key role in ensuring that RSH clearly understands the range of tenant views, and takes them into account. You will also be responsible for contributing to delivery of our tenant insight and engagement strategy and supporting the regulator in the delivery of its strategic objectives.
You will work across a range of teams, maintaining good relationships and supporting our regulatory processes. You will also carry out high-quality analysis of feedback, sharing insights with relevant teams and supporting in our assessment of landlords by providing specialist advice to colleagues.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Selection process
Interviews
The selection process will be in two parts. Initial interviews are expected to take place w/c 7th December and will be held via Microsoft Teams. A smaller number of candidates will then be invited to an in-person interview, including presentation, in the w/c 14th December.
Feedback will only be provided if you attend an interview or assessment.
Practise before you apply
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