Tax Risk Officer (Welsh essential)

We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose

You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people

You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 - 2028 .

As a Tax Risk Officer (TRO) you will play a key role in managing tax compliance for LTT and LDT and supporting taxpayers to pay the right tax at the right time.

You’ll need to be a team player with excellent customer service and decision making skills. You’ll need to be highly motivated, organised, and able to balance a varied workload made up of technical and administrative activities.

Using Our Approach, you will review cases, such as repayment requests, and manage our debt and enquiry processes, applying sound judgment to achieve fair outcomes.

You’ll work closely with internal teams (Helpdesk, Tax Specialists, Finance, Legal, Policy) and external stakeholders such as taxpayers and their agents, providing excellent customer service and explanations of decisions.

To be successful in the role, you’ll be confident in making decisions and explaining how these have been reached within our processes while providing excellent, timely customer service to both internal and external customers. A full training package will be provided for all aspects of the role.

"Being a Tax Risk Officer has allowed me to be in the centre of a growing, vibrant and supportive organisation. The WRA offers opportunities to be involved in exciting projects, outside of the day-to-day role, which help build upon developing skills, whilst also being a key part of the evolving tax system here in Wales. The role of Tax Risk Officer is varied and exciting. The role allows you to build relationships across the Operations teams, as well as throughout the Organisation. The people of the WRA are the heartbeat here, and will make you feel so welcome.”

Michaela Jenkins, Tax Risk Officer

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

We’ll always be clear about how we assess your application, at each stage of the process. This will usually include:

• Assessment of your Application Form and CV against the relevant Success Criteria
• A panel interview (if you’re successful at the initial sift stage)
• If any additional assessments are needed for this role, such as a test or presentation at interview, we’ll let you know in advance.
• Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Communicating and Influencing.

We’re proud to be a Disability Confident Leader so we’ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we’ll offer a pre-interview accessibility chat to anyone that declares a disability or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won’t be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Communicating and influencing

Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience

Yes

Yes

Managing a quality service

Keep colleagues and stakeholders fully informed of plans, possibilities and progress. Identify common problems that affect service, report them and find possible solutions.

Yes

No

Making Effective decisions

Take responsibility for making effective and fair decisions in a timely manner. Analyse and research further information to support decisions. Talk to relevant people to get advice and information when unsure how to proceed

No

Yes

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Team player

You work well as part of a team and strive to ensure the team pulls together and is effective.

No

Yes

Relationship builder

You quickly establish mutual respect and trust, building long lasting relationships with others

No

Yes

Problem solver

You take a positive approach to tackling problems and find ways to identify suitable solutions

No

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Demonstratable customer service experience

Yes

Yes

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application

Feedback will only be provided if you attend an interview or assessment.