Tactical Collection Support Officer

You will deliver an effective, efficient and high-quality digital service through the continuous development and support of NCA's Digital Forensic Tactical Collection capability. You will be a part of a flexible, professional and highly-motivated team, contributing to the successful delivery of cutting-edge digital forensic capabilities to help accelerate NCA digital investigations.

You will be a key member of the Forensic Services' Digital Innovation team, providing technical administration, support and quality assurance of our national Tactical Collection mobile device examination 'Kiosks'. To be successful in this role, you will need a basic understanding of digital forensic processes and procedures within digital investigations, what the Forensic Science Regulator’s (FSR) Code of Practice is and how it impacts the work we do. You will be responsible for ensuring all Tactical Collection activities are aligned to operating procedures to enable ISO accreditation and FSR Code compliance. The role is customer service focused, including providing guidance and advice to colleagues and investigators in support of conducting basic digital forensic examinations.

Duties and Responsibilities

Provide Technical Support - Provide technical support for our national Tactical Collection mobile device examination 'Kiosks', as tasked.

Respond to Queries - Monitor email / telephone queries received, and respond appropriately providing advice and escalation, if required.

Quality Assurance - Co-ordination of training and competency assessments for Kiosk-trained staff, including helping them maintain competence by conducting routine quality assurance checks.

Accreditation and Compliance - Contribute to the development, implementation and maintenance of quality standards (ISO 17025), ensuring compliance across the Tactical Collection capabilities.

Communication and Stakeholder Engagement - Regular engagement with Forensic and Investigations teams to promote and support the use of Tactical Collection capabilities.

Building working relationships - Establishing and maintaining positive relationships with both internal and external stakeholders.

Teamwork - Support the development and maintenance of ISO17025 policy and procedures for tactical collection capabilities.

Forensic Service Delivery - Support the development and maintenance of ISO17025 policy and procedures for tactical collection capabilities.

Computing Degree/HND/HNC or equivalent Science, Technology, Engineering and Mathematics (STEM) subject

OR

equivalent technical qualification, ie BTEC Higher Nationals (HNC (Level 4) or HND (Level 5) and Degree Apprenticeships (Level 6 & level 7).

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Your application will be assessed against the following:

Experience - This will be assessed:

Experience Criteria - will be assessed by 250 word examples on:

• Proven ability to respond and provide professional technical support to customers.
• Experience of planning and prioritising work to deliver to tight deadlines
• Strong verbal and communication skills with the ability to explain complex information or data

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

• Proven ability to respond and provide professional technical support to customers. .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:

NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

• Working Together
• Managing a Quality Service

Technical

• Commitment to improving culture within a team.

Experience

• Proven ability to respond and provide professional technical support to customers.
• Experience of planning and prioritising work to deliver to tight deadlines
• Strong verbal and communication skills with the ability to explain complex information or data

Assessment Outcome

Outcomes will be communicated via the NCA recruitment portal.

If successful but no role is immediately available, you may be placed on a reserve list for 12 months.

Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

• Lead criteria (behaviours/technical/experience)
• If still tied, desirable criteria will be assessed (if advertised)
• If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.

You will be subject to vetting and pre-employment checks before appointment.

Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.

We encourage all candidates to visit the NCA Careers Page for more information.

Full advert details for this vacancy can found on the advert on the NCA Recruitment Portal. Please follow the link to apply at advertisers' site.

Feedback will only be provided if you attend an interview or assessment.