Support & Information Officer (Scotland)

About the Electoral Commission

The Electoral Commission is the UK’s independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process.

As we enter a bold new chapter under our five-year Corporate Plan, we are increasing our workforce and transforming how we plan and deliver core services. This post plays a central role in that journey.

About the office

Our Edinburgh office is based in the Quay building in Fountainbridge, offering a modern and welcoming place to work. Colleagues here will have access to an on‑site gym, and the office benefits from impressive views across the city, including Edinburgh Castle. The building sits alongside the Union Canal, providing a pleasant setting for lunchtime walks or time outdoors, with a range of shops, cafés and amenities close by.

The office is conveniently located around a 12‑minute walk from Haymarket station, with excellent rail connections as well as frequent bus and tram services, making it easy to commute from across the city and beyond. Combined with our flexible and hybrid ways of working, the Quay building offers an attractive, well-connected and comfortable working environment.

About the role

This is a varied, public-facing role at the heart of the Electoral Commission’s work in Scotland. You will be a first point of contact for voters and electoral stakeholders, providing clear and accurate information while helping the Scotland team operate effectively.

Working across public information, administration and communications, you will:

• Manage and respond to enquiries by phone, email and letter, recording contacts in line with Commission procedures
• Mork with colleagues to provide advice and guidance to electoral administrators, political parties, candidates, agents and campaigners
• Organise meetings and events, provide secretariat support, take minutes and maintain information resources
• Support financial administration, travel and accommodation arrangements, and practical office requirements
• Support newsletters, internal communications and wider engagement activity

The role offers the opportunity to build broad experience across public information, stakeholder support, communications and business administration while contributing directly to services that support trust and participation in Scotland’s democratic process.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

We are committed to fair and inclusive recruitment. To help reduce unconscious bias and ensure all applicants are assessed solely on their skills, knowledge and experience, we use an anonymous recruitment process.

When applying, please provide an anonymised CVwhich omits your protected characteristics and any personally identifiable information:

Do not include:

• Your name, address, phone number, email or other contact details
• Your date of birth or age
• Gender, ethnicity, nationality or other personal identifiers.
• A photo of yourself
• Remove educational dates as these are a clear indication of your age
• There is no requirement to include your primary education details

Do include:

• Your employment history including employers and dates of employment
• Explanation for gaps in your history
• Your duties, responsibilities and achievements

If your CV contains personal details (such as your name or contact information), we will be unable to consider your application. Please double-check your documents before submitting, including the file name you use to save and upload your CV.

Supporting disabled applicants

The Electoral Commission is proud to be a Level 2 Disability Confident Employer. As part of this commitment, we aim to prioritise interviews for disabled applicants who meet the essential criteria listed in the job description.

There may, however, be occasions where it is not practicable or appropriate to interview all disabled applicants who meet the essential criteria. For example, during periods of exceptionally high application volumes or seasonal recruitment activity, the Commission may need to limit the overall number of interviews offered to both disabled and non-disabled applicants.

If you have a disability and would like to be considered under this commitment, please indicate this when you apply. We also welcome requests for reasonable adjustments at any stage of the recruitment process or within the workplace.

Key dates

• Application deadline: 20thOctober 2026 (23:59)
• Interviews: 2ndNovember 2026
• Anticipated start date: 7thDecember 2026

Interviews may be conducted virtually via Microsoft Teams.

Feedback will only be provided if you attend an interview or assessment.